Customer Service Representative

8 hours ago

Santa Ana, California, United States RBC Bearings Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at RBC Bearings. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving product or service issues, and recommending potential products or services to management.", "Key Responsibilities": "

* Provide exceptional customer service through phone, email, and other communication channels
* Resolve product or service issues by clarifying customer complaints, determining the cause of the problem, and selecting the best solution
* Recommend potential products or services to management by collecting customer information and analyzing customer needs
* Prepare product or service reports by collecting and analyzing customer information
* Manage large amounts of incoming calls and identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid, and complete information by using the right methods and tools
* Handle complaints, provide appropriate solutions, and alternatives within the time limits and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts, and file documents
* Follow communication procedures, guidelines, and policies
* Resolve customer conflicts via phone, email, mail, or social media
* Use telephones to reach out to customers and verify account information
* Assist with placement of orders, refunds, or exchanges
* Take payment information and other pertinent information such as addresses and phone numbers
* Suggest solutions when a product malfunctions
* Utilize computer technology to handle high call volumes
* Work with customer service manager to ensure proper customer service is being delivered
* Compile reports on overall customer satisfaction
* Resolve customer complaints via phone, email, mail, or social media
", "Requirements": "

* High School diploma or General Education Degree (GED) preferred
* Minimum of 1-3 years related experience, and/or training, or equivalent combination of education and experience
* Ideally should have previous manufacturing experience in a similar role
* Attentiveness; ability to understand customers' needs is crucial for providing great service
* Patience; ability to stay calm when confused or frustrated customers reach out for customer support
* Product Knowledge to be able to provide accurate information
* Clear communication; ability to write, speak, and listen effectively
* Technologically savvy; able to understand modern technology (phones, computers, etc.)
* Conflict Resolution; understanding and finding solutions to customers' needs
* Positive Attitude; the ability to make minor changes in your conversational patterns
* Basic-Intermediate skills with Microsoft Excel, Word, PowerPoint, etc.
", "Work Environment": "

* While performing the duties of this job, the employee generally works indoors within the office and manufacturing areas
* The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals
* The noise level in the work environment is usually moderate or loud
* The employee is regularly required to sit and talk or to hear
* The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms
* The employee is occasionally required to stand and walk
* The employee must occasionally lift and/or move up to 50 pounds
* Specific vision abilities required by this job include close vision
", "Equal Opportunity Employer": "

RBC Bearings is an Equal Opportunity Employer to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
"}

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