Customer Service Representative

4 days ago

Santa Ana, California, United States Virtual Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Virtual. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and resolving issues in a timely and professional manner.

Key Responsibilities
  • Customer Inquiry Management: Manage customer inquiries via various channels, providing accurate and complete information to help customers make informed decisions.
  • Issue Resolution: Resolve customer complaints and concerns to ensure customer satisfaction, escalating complex issues to the relevant department as needed.
  • Customer Record Maintenance: Maintain accurate and up-to-date customer records, updating customer information in our database as necessary.
  • Customer Satisfaction Surveys: Conduct customer satisfaction surveys to measure the level of customer satisfaction and identify areas for improvement.
  • Order Processing: Process customer orders and follow up with customers to ensure timely delivery.
  • Product Knowledge and Company Policies: Stay up-to-date with product knowledge and company policies and procedures, providing accurate information to customers as needed.
  • Team Collaboration: Contribute to team effort by accomplishing related results as needed, working collaboratively with colleagues to achieve shared goals.
Requirements
  • Experience: A minimum of 2-3 years of experience in a customer service role, with a proven track record of delivering exceptional customer experiences.
  • Communication Skills: Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and concise manner.
  • Problem-Solving Skills: Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions.
  • Technical Skills: Proficient in computer skills, including Microsoft Office, CRM systems, and customer service software, with the ability to learn new systems and technologies quickly.
  • Education: A high school diploma or equivalent is required, with an associate or bachelor's degree in business, marketing, or a related field preferred.

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