Customer Experience Coordinator

6 days ago


Beaverton, Oregon, United States Kristin Staropoli - State Farm Agent Full time
Job Overview

We are seeking a highly organized and detail-oriented professional to join our team as a Marketing Service Assistant at Kristin Staropoli - State Farm Agent. As a key member of our agency, you will play a crucial role in ensuring the smooth operation of our office and providing exceptional customer service to our clients.

Key Responsibilities
  • Customer Relationship Management
    • Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
    • Follow up with customers as needed to ensure their satisfaction and resolve any issues that may arise.
  • Insurance Product Education
    • Use a customer-focused approach to educate clients about insurance options and provide personalized recommendations to meet their needs.
  • Office Operations
    • Ensure the office is well-maintained and equipped to provide excellent customer service.
    • Coordinate and collaborate with team members to achieve agency goals and objectives.
Requirements
  • Excellent Communication Skills
    • Strong written, verbal, and listening skills to effectively communicate with customers and team members.
  • Organizational and Problem-Solving Skills
    • Highly organized and detail-oriented with the ability to prioritize tasks and manage multiple projects simultaneously.
    • Proactive in problem-solving and able to think critically to resolve complex issues.
  • Teamwork and Adaptability
    • Able to work effectively in a team environment and adapt to changing priorities and deadlines.
Benefits
  • Paid Time Off
    • Competitive paid time off policy, including holidays and personal/sick days.
  • Salary and Commission
    • Salary plus commission/bonus structure to provide opportunities for growth and advancement.
  • Health Benefits
    • Comprehensive health benefits package to support your physical and mental well-being.
  • Growth Opportunities
    • Opportunities for advancement and professional growth within the agency.


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