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Front Desk Supervisor

2 months ago

Beaverton, Oregon, United States InnVentures IVI LP Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at InnVentures IVI LP. As a Front Desk Supervisor, you will be responsible for providing exceptional guest experiences, leading by example, and championing the front desk staff to build lasting impressions and guest loyalty.

Key Responsibilities
  • Assist with training, coaching, and scheduling for the front office team.
  • Ensure all guests are served promptly and courteously during all shifts.
  • Apply problem-solving skills to resolve guest issues to their satisfaction.
  • Handle continuous requests in a fast-paced environment by coordinating with other departments to ensure all guest requests are met.
  • Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
  • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
  • Support the goals of the hotel through teamwork and collaboration with all departments.
Requirements
  • Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as cash handling experience.
  • Strong verbal and written communication skills are required.
  • Ability to read, write, type, and use basic technology.
  • Ability to stand for an entire shift and lift at least 25 pounds.
  • Availability to work evenings, weekends, and holidays.
Potential Career Path

Front Office Manager or Administrative Assistant Operations Manager