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Leasing Consultant
2 months ago
We are seeking a highly skilled and customer-focused Leasing Consultant to join our team at Avenue5. As a Leasing Consultant, you will be responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals.
Key Responsibilities:- Provide exceptional customer service to prospective and current residents, ensuring a quality living experience.
- Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
- Ensure model apartments are in touring condition and orient prospective and current residents to the property.
- Process renewal paperwork and ensure documentation is delivered to current residents on a monthly basis.
- Maintain accurate and detailed records of traffic activity by entering applicable information into the computer.
- Follow up with all prospective residents via phone, mail, or email to convert phone traffic into scheduled appointments.
- Inspect apartments prior to resident move-ins and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
- Create and maintain confidential resident files, which include reviewing move-in paperwork with new residents.
- Complete weekly leasing reports in an accurate and timely fashion.
- Ensure all open and close procedures are completed daily.
- Assist with ongoing resident relations throughout the occupant's tenancy by ensuring requests are responded to promptly and accurately.
- Responsible for shopping competitive properties and inspecting buildings and grounds to ensure safety and cleanliness.
- Assist with processing work order requests for residents and ensure work is completed in a timely manner.
- Support management by providing clerical support, such as answering phone calls, filing, and processing property invoices, as needed.
- May be asked to assist with planning and implementing resident activities to increase resident retention.
- Comply with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
- High school diploma required.
- Minimum of one year of previous sales experience preferred.
- One year of previous residential leasing experience preferred.
- Excellent customer service and interpersonal skills with the ability to relate to others.
- Prior experience in Yardi Voyager or another equivalent system preferred.
- Basic level knowledge with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
- Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
- Sensitivity to confidential matters required.
- Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
- Ability to relay technical concerns with adequate detail, quickly and accurately.
- Capability to read, write, comprehend, and converse in English.
- Ability to use general office equipment, such as a telephone, fax machine, printer, copier, and key track system.
- Strong organizational and time-management skills.
- Ability to cope with and defuse situations involving angry or difficult people.
- Must maintain a valid driver's license, clean driving record, and current auto insurance.
- Must comply with all safety requirements.
- Required to complete and successfully pass the Avenue5 Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.
