Client Support Coordinator

2 weeks ago

Beaverton, Oregon, United States WEO Media Full time
Job Overview

Salary: $38,000 - $45,000.00 DOE

We are seeking a Client Support Coordinator to assist our clients with website updates, technical troubleshooting, and managing phone communications. This role requires a solid understanding of HTML/CSS and the ability to effectively communicate with clients. The ideal candidate will possess a willingness to learn new software and navigate our internal content management systems. Please note, this is not an IT position and does not involve hardware or documented software support.

Key Responsibilities

The responsibilities of the Client Support Coordinator include:

  • Managing administrative tasks across various software platforms.
  • Providing client support and communication, which entails:
    • Addressing customer inquiries.
    • Offering suitable solutions.
    • Guiding clients through website features and functionalities.
    • Executing basic updates to client websites.
    • Coordinating with other departments.
  • Participating in internal team projects, including:
    • Conducting audits, fostering innovations, and engaging in professional development.
Qualifications for Success

To excel in this role, you should be an exceptional communicator, both verbally and in writing, capable of building trust with clients. Proficiency in project management software is essential, and you should be able to work independently within our proprietary Content Management System within 90 days of employment. Our daily operations utilize platforms such as Slack, Wrike, and our CMS.

Clients may request simple content updates on their websites, inquire about services, or need assistance with service modifications. You will need to determine when to collaborate with colleagues for service-related questions or when to address issues independently.

This position is not a conventional support role. As a Client Support Coordinator, you will frequently interact with our internal departments, gaining insights into various aspects of dental marketing to better assist our clients. You will contribute to website updates, troubleshoot issues, and facilitate comprehensive client communication. We provide online training through platforms like Thinkific and Zoom, covering the use of our proprietary CMS, support task management, dental terminology, and our marketing services.

Ideal Candidate Profile

The ideal candidate will possess the following traits:

  • Comfort in daily communication with team members and clients via phone and video conferencing.
  • A knack for thriving in dynamic environments.
  • A proactive attitude towards learning and taking calculated risks.
  • Ability to work independently and achieve success without direct supervision.
  • A collaborative spirit, working well with various departments and team members.
Skills and Attributes
  • Proven proficiency in website editing, with an expectation to master our proprietary CMS and adapt to frequent updates.
  • Solid understanding of HTML/CSS, Bootstrap, and website design principles.
  • A genuine enthusiasm for engaging with clients and supporting their success.
  • A self-motivated individual who learns quickly, organizes resources effectively, and manages time efficiently.
  • A curious mindset with a strong desire to learn.
  • Patience when addressing complex coding issues or client misunderstandings.
Compensation and Benefits

This is a full-time position, classified as either salary exempt or non-exempt hourly, with remote work options available. Salary ranges from $38,000 to $45,000 annually, based on experience and skill level.

Benefits include:

  • 401k with employer contributions.
  • Healthcare and dental coverage.
  • Paid vacation and sick leave.
  • Paid volunteer hours and quarterly bonuses.
  • Flexible work schedules and remote work options in approved states.
  • At the two-year work anniversary, flexible paid time off is offered.
Application Process

If you meet the qualifications and characteristics outlined, we encourage you to submit a cover letter and resume, along with responses to relevant questions to demonstrate your fit for this position and our company.

Equal Opportunity Employer

We provide equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or military service. Equal employment opportunity applies to all employment terms and conditions.

WEO Media does not currently sponsor work visas for this role. Authorization to work in the U.S. is required for consideration.

  • Client Support Coordinator

    2 weeks ago

    Beaverton, Oregon, United States WEO Media Full time

    Job OverviewSalary: $38,000 - $45,000.00 DOEWe are seeking a Client Experience Specialist to assist our clients with website updates, basic technical support, and effective communication via phone. The ideal candidate should possess a solid understanding of HTML and CSS, and be comfortable engaging with clients. We value individuals who are eager to learn...

  • Client Relations Coordinator

    2 weeks ago

    Beaverton, Oregon, United States WEO Media Full time

    Job OverviewSalary: $38,000 - $45,000.00 DOEWe are seeking a Client Experience Specialist to assist our clients with their website needs, including updates, basic technical support, and communication via phone. The ideal candidate will possess a solid understanding of HTML and CSS, along with strong communication skills to effectively engage with clients....

  • Client Relations Specialist

    1 week ago

    Beaverton, Oregon, United States STAR Autism Support LLC Full time

    Job OverviewPosition: Client Relations SpecialistSchedule: Full-Time, Monday to Friday during standard business hours**Flexibility in hours may be required to accommodate client time zonesLocation: Remote, United StatesTravel Requirements: Up to 10% for client and industry-related events nationwideEmployment Status: Exempt (Salary)Reports To: Inside Sales...

  • Family Housing Support Coordinator

    1 week ago

    Beaverton, Oregon, United States Community Action Organization Full time

    Job OverviewPosition Title: Family Housing Support CoordinatorDepartment: Family DevelopmentReports to: Housing Support SupervisorPosition Status: Regular Full-TimeFLSA Status: Non-ExemptWork Hours: 40 hours per weekPosition Summary:The Family Housing Support Coordinator plays a vital role in advancing the mission of Community Action Organization by...

  • Client Support Associate

    2 weeks ago

    Beaverton, Oregon, United States TEKsystems Full time

    Position OverviewA reputable laboratory and specimen analysis organization is seeking to add a Client Support Associate to their dedicated team. This role offers a unique opportunity to engage with a dynamic and expanding company.Key Responsibilities:Respond to incoming inquiries via phone, email, and fax from clients and the public.Deliver detailed...

  • Client Support Specialist

    2 weeks ago

    Beaverton, Oregon, United States LHH Recruitment Solutions Full time

    Job OverviewPosition: Client Support SpecialistLocation: OnsiteCompensation: $21 - $23 per hourSchedule: Monday to Friday, 7:00 AM - 3:30 PMPosition Summary:LHH Recruitment Solutions is on the lookout for a dedicated individual to become part of our esteemed client's workforce as a Client Support Specialist. The successful candidate will serve as the primary...

  • Senior Client Support Specialist

    2 weeks ago

    Beaverton, Oregon, United States First Technology Federal Credit Union Full time

    Position Overview:The Senior Client Support Specialist plays a crucial role in assisting Financial Advisors with the marketing, sales, and servicing of investment offerings while ensuring a high standard of client satisfaction and engagement.Key Responsibilities:1. Address client inquiries and resolve service-related challenges, ensuring all interactions are...

  • Client Support Representative

    2 weeks ago

    Beaverton, Oregon, United States Northwest Staffing Resources Full time

    Job OverviewExciting opportunity to be part of a customer service team specializing in identity theft and fraud protection. We offer competitive weekly compensation and daily lunch provisions.COMPENSATION: $19.50 per hourWORK SCHEDULE: Full-Time, Monday to Friday, 8 am – 5 pm, Temporary PositionSECTOR: Fraud Protection ServicesPOSITION SUMMARYThe Client...

  • Client Support Specialist

    2 weeks ago

    Beaverton, Oregon, United States Banner Bank Full time

    Join Our Team at Banner BankAt Banner Bank, we celebrate diversity and are dedicated to the well-being of our employees. We invite you to become a part of our esteemed organization as a Client Relationship Consultant. Our commitment to excellence has earned us recognition as one of the Best 100 Banks in America by Forbes.As a Client Relationship Consultant,...

  • Senior Client Support Specialist

    2 weeks ago

    Beaverton, Oregon, United States First Technology Federal Credit Union Full time

    Position Overview: The Senior Client Support Specialist plays a crucial role in assisting Financial Advisors with their efforts in client acquisition, marketing initiatives, sales activities, and the delivery of investment solutions, all while ensuring a superior level of client interaction.Key Responsibilities:Address client inquiries and resolve...

  • Client Support Specialist

    1 week ago

    Beaverton, Oregon, United States Chevron Stations, Inc. Full time

    Customer Service Representative:As a vital member of our team at Chevron Stations, Inc., you will play a key role in delivering exceptional service to our clients. Your responsibilities will include:Professional Communication: Engage with colleagues, clients, vendors, and the community in a respectful and professional manner.Company Image: Uphold a neat and...

  • Client Support Specialist

    1 week ago

    Beaverton, Oregon, United States Chevron Stations, Inc. Full time

    Customer Service Representative:As a vital member of our team, you will:Facilitate professional and respectful interactions with clients, team members, suppliers, and the local community.Uphold a neat and professional appearance in accordance with corporate image standards.Comply with and promote safety, security, and quality measures.

  • Client Operations Project Coordinator

    1 week ago

    Beaverton, Oregon, United States Epiq Full time

    Position OverviewRole SummaryThis hybrid role within the Operations and Client Services team is essential for effectively overseeing client engagements from initial data collection to final delivery. The ideal candidate will leverage a blend of operational expertise and consultative skills to foster strong client relationships and drive successful outcomes....

  • Client Operations Project Coordinator

    2 weeks ago

    Beaverton, Oregon, United States Epiq Full time

    Position Overview We are seeking a dedicated member for our hybrid Operations and Client Services team, who will play a pivotal role in effectively overseeing client engagements from initial data collection to final delivery. The ideal candidate will leverage a blend of operational expertise and consultative skills to foster strong client relationships...

  • Client Technology Support Supervisor

    1 week ago

    Beaverton, Oregon, United States Biamp Full time

    IT Service Desk ManagerOverview of the Position:The IT Service Desk Manager plays a pivotal role in overseeing the user computing landscape, which encompasses devices, services, software, and client assistance to guarantee efficient management, support, and security of endpoints.Core Responsibilities:Direct the desktop support operations, ensuring...

  • Project Support Coordinator

    2 weeks ago

    Beaverton, Oregon, United States Maughan Design and Remodel Full time

    Job OverviewMaughan Design & Remodel is in search of a Project Support Coordinator to enhance our operational efficiency.In this role, you will collaborate closely with our Design team to facilitate the effective execution of project support systems. Your responsibilities will include:Managing phone communicationsCreating and organizing jobsite...

  • Recruitment Support Coordinator

    2 weeks ago

    Beaverton, Oregon, United States NIKE Full time

    Join the NIKE, Inc. TeamAt NIKE, Inc., we do more than equip the world's top athletes. We create an environment where potential is explored, boundaries are pushed, and innovation thrives. We seek individuals who can grow, think creatively, and contribute to our dynamic culture that values diversity and imagination. Our brand is built on the foundation of...

  • Marketing Coordinator

    2 weeks ago

    Beaverton, Oregon, United States Precision Solutions Inc. Full time

    Job OverviewPrecision Solutions Inc. is a thriving and innovative firm within the marketing sector, experiencing rapid expansion. We are in search of a motivated and self-assured individual to become part of our organization. Our Marketing Coordinators consistently devise fresh marketing initiatives for our esteemed clients in the telecommunications,...

  • Project Coordinator

    4 weeks ago

    Beaverton, Oregon, United States Paradigm Information Services Full time

    Paradigm is currently looking for a Project Coordinator to work for our client in the Legal Services arena. This person will support the Project Managers in project execution in the Client Services department and ensure consistently superior client service standards in all client interactions.In addition to helping support the PM in overall project...

  • Youth Support Coordinator

    1 week ago

    Beaverton, Oregon, United States State of Oregon Full time

    Job Overview: We are proud to be an Equal Opportunity Employer. Our commitment is to foster an equitable agency, guided by our vision of a workplace free from racism, discrimination, and bias. We believe that a diverse team, where everyone can express their authentic selves, is essential for creating a thriving workforce that effectively serves our...