Senior Patient Relations Specialist

6 days ago


Grand Rapids, Michigan, United States Corewell Health Full time
About the Role

We are seeking a highly skilled and compassionate Patient Relations Specialist Senior to join our team at Corewell Health. As a key member of our Patient Relations Department, you will play a vital role in ensuring that every patient's voice is heard and respected.

Key Responsibilities
  • Complex Case Management: Provide front-line coordination of complex patient relations issues, working closely with healthcare teams to resolve challenging situations with empathy and precision.
  • Patient Rights Champion: Receive, review, and respond to regulatory complaints and quality of care concerns, collaborating with accreditation departments to ensure compliance with patient rights and responsibilities.
  • Communication and Collaboration: Serve as a liaison between various departments, communicating and collaborating with stakeholders to ensure continuity and coordination of services.
  • Continuous Improvement: Drive continuous assessment and improvement using appropriate tools and methodologies, assisting stakeholders and process owners in prioritizing improvement opportunities.
  • Grievance Resolution: Receive and review complaints and grievances from patients or their representatives, working with staff and physicians to follow up and resolve issues to the patient's satisfaction.
Requirements
  • Education: Bachelor's Degree or equivalent in a healthcare-related field.
  • Experience: 3 years of relevant experience in Quality Improvement, Patient Relations, Patient Experience, or Customer Service in a medical field.
  • Certifications: CRT- Improving Conflict Resolution Skills and Advanced Safety Training within 120 days after hire, CRT- Beryl Institute Certificate of Patient Advocacy within 120 days after hire.
About Corewell Health

At Corewell Health, we are committed to delivering personalized healthcare to our patients, members, and communities. We are a nationally recognized health system with an ambitious vision of continued advancement and excellence.



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