Senior Patient Advocacy Nurse

2 weeks ago


Grand Rapids, Michigan, United States Corewell Health Full time

Overview

Are you a dedicated nursing professional with a strong commitment to enhancing patient experiences in healthcare? As a Senior Patient Advocacy Nurse at Corewell Health, you will play a crucial role in addressing complex patient relations, acting as a key intermediary between patients, their families, and healthcare teams. Your expertise will be essential in championing patient rights, guiding staff across all levels, and utilizing your clinical knowledge to resolve sensitive issues with compassion and accuracy.

Key Responsibilities

As a Senior Patient Advocacy Nurse, your responsibilities will include:

  • Facilitating improvement initiatives within the Patient Relations Department, ensuring that we meet or exceed the expectations of our patients.
  • Mentoring and coaching team members in effective complaint management and customer service strategies.
  • Providing clinical guidance to non-clinical staff within the Patient Relations team.
  • Acting as a liaison among various departments to ensure seamless communication and coordination of services.
  • Conducting thorough assessments of grievances and collaborating with relevant staff to resolve issues to the satisfaction of patients.
  • Championing patient rights by addressing regulatory complaints and quality of care concerns.
  • Maintaining accurate records and preparing necessary reports to support patient rights initiatives.

Qualifications

To be considered for this role, candidates should possess:

  • A Bachelor's Degree or equivalent in a healthcare-related field.
  • Current licensure as a Registered Nurse (RN) in the State of Michigan.
  • A minimum of three years of relevant experience in Quality Improvement, Patient Relations, or Customer Service within the medical field.
  • Completion of required training in conflict resolution and patient advocacy within the first few months of employment.

About Corewell Health

At Corewell Health, we are dedicated to delivering personalized healthcare to our patients and communities. Our team is composed of collaborative leaders and innovators committed to improving health outcomes and fostering a culture of humanity and hope.



  • Grand Rapids, Michigan, United States Corewell Health Full time

    Position Overview:As a Senior Patient Advocacy Nurse at Corewell Health, you will play a crucial role in ensuring that every patient's perspective is acknowledged and valued. This position places you at the center of complex patient interactions, acting as a key intermediary between patients, their families, and healthcare professionals. Key...


  • Grand Rapids, Michigan, United States Corewell Health Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Relations Specialist Senior to join our team at Corewell Health. As a key member of our Patient Relations Department, you will play a vital role in ensuring that every patient's voice is heard and respected.Key ResponsibilitiesComplex Case Management: Provide front-line coordination of...


  • Grand Rapids, Michigan, United States Corewell Health Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Relations Specialist Senior to join our team at Corewell Health. As a key member of our Patient Relations Department, you will play a vital role in ensuring that every patient's voice is heard and respected.Key ResponsibilitiesComplex Case Management: Provide front-line coordination of...


  • Grand Rapids, Michigan, United States Spectrum Health System Full time

    Overview:Are you dedicated to enhancing the experiences of patients and their families? Spectrum Health System is looking for a committed Senior Customer Service Representative to be a vital part of our Patient Relations division.Key Responsibilities:In this essential position, you will:Provide exceptional customer service to patients and their...


  • Grand Rapids, Michigan, United States Spectrum Health System Full time

    Position Overview:Are you driven by the desire to enhance the experiences of patients and their families? Spectrum Health System is looking for a committed Senior Customer Service Representative to be an integral part of our Patient Relations department.Key Responsibilities:In this vital position, you will:Provide exceptional customer service to patients and...


  • Grand Rapids, Michigan, United States Nurse First Full time

    Position OverviewNurse First is actively seeking a Travel Nurse RN specializing in Med Surg for an exciting travel nursing opportunity.Job DetailsSpecialty: Med SurgDiscipline: RNDuration: 12 weeksWeekly Hours: 36 hoursShift: 12 hours, nightsEmployment Type: TravelThe compensation package is structured around 12-hour shifts and 36 hours per week, with a...


  • Grand Rapids, Michigan, United States Nurse First Full time

    Position OverviewNurse First is actively seeking a dedicated travel nurse RN specializing in Med Surg for an exciting opportunity.Job Responsibilities & RequirementsSpecialty: Med SurgDiscipline: Registered Nurse (RN)Duration: 12 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelThis role offers a competitive pay package based on 12-hour...


  • Grand Rapids, Michigan, United States Nurse First Full time

    Position OverviewNurse First is actively seeking a travel nurse RN specializing in Med Surg for an exciting opportunity.Job Responsibilities & RequirementsSpecialty: Med SurgDiscipline: Registered Nurse (RN)Duration: 12 weeks36 hours per weekShift: 12-hour night shiftsEmployment Type: TravelThis role offers a competitive pay package based on 12-hour shifts...


  • Grand Rapids, Michigan, United States Nurse First Full time

    Position OverviewNurse First is actively seeking a Travel Nurse RN specializing in Medical-Surgical care for an exciting opportunity.Job ResponsibilitiesSpecialty: Medical-SurgicalDiscipline: Registered NurseEmployment Type: TravelWeekly Hours: 36 hoursShift: 12-hour night shiftsThis position offers a competitive pay package based on a 12-hour shift...


  • Grand Rapids, Michigan, United States Nurse First Full time

    Position OverviewNurse First is currently seeking a skilled travel nurse RN specializing in Medical-Surgical care for exciting travel nursing opportunities.Job Responsibilities & RequirementsSpecialty: Medical-SurgicalDiscipline: Registered Nurse (RN)Employment Type: TravelDuration: 12 weeksWeekly Hours: 36 hoursShift Type: 12-hour night shiftsThe pay...


  • Grand Rapids, Michigan, United States Heartland Hospice Full time

    About the RoleWe are seeking a highly skilled and compassionate Senior Patient Care Manager to join our team at Heartland Hospice. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our hospice sites, ensuring the delivery of high-quality patient care, and leading a team of healthcare professionals.Key...


  • Grand Rapids, Michigan, United States Nurse First Full time

    Nurse First is seeking a skilled CVOR Technologist to fill a travel position in a dynamic healthcare setting.Job SummaryThis is a 12-week travel assignment with a 36-hour workweek, requiring a high level of technical expertise and attention to detail.Key ResponsibilitiesProvide exceptional patient care as a CVOR Technologist, utilizing advanced technical...


  • Grand Rapids, Michigan, United States Nurse First Full time

    Position OverviewNurse First is actively seeking a traveling Surgical Technologist for an exciting opportunity.Role DetailsSpecialty: Surgical TechnologistField: Allied Health ProfessionalDuration: 12 weeksWeekly Hours: 36 hoursShift Type: 12-hour night shiftsEmployment Type: TravelThe pay package is structured around 12-hour shifts and 36 hours per week,...


  • Grand Rapids, Michigan, United States Nurse First Full time

    Nurse First is seeking a skilled CVOR Technologist to fill a travel position in a dynamic healthcare setting.Job DetailsSpecialty: CVOR TechnologistDiscipline: Allied Health ProfessionalShift: 12 hours, nightsEmployment Type: TravelNurse First offers a competitive pay package based on 12 hour shifts and 36 hours per week, with a tax-free stipend amount to be...


  • Grand Rapids, Michigan, United States Nurse First Full time

    Position OverviewNurse First is in search of a traveling Surgical Technologist for an exciting opportunity.Role SpecificationsSpecialty: Surgical TechnologistField: Allied Health ProfessionalDuration: 12 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelThe pay structure is based on 12-hour shifts and 36 hours weekly (subject to...


  • Grand Rapids, Michigan, United States Corewell Health Full time

    Are you a dedicated nursing professional eager to make a significant difference in healthcare? As a Senior Patient Relations Nurse at Corewell Health, you will play a crucial role in ensuring that the voices of patients are acknowledged and valued. In this pivotal position, you will: Act as a key representative for patients and families, facilitating...


  • Grand Rapids, Michigan, United States Center for Vein Restoration Full time

    Job OverviewLocationGrand Rapids, MIEmployment TypeFull-TimeEducational RequirementsHigh School DiplomaCompensation$50,000 - $55,000 per yearTravel RequirementsNo travel requiredWork ScheduleDay ShiftCategoryAdministrative SupportAbout UsAs a leader in the healthcare sector, Center for Vein Restoration is dedicated to enhancing patient lives through...

  • Travel Nurse RN

    6 days ago


    Grand Rapids, Michigan, United States TravelNurseSource Full time

    About the PositionWe are seeking a skilled Long-Term Acute Care Registered Nurse to join our team at TravelNurseSource. As a key member of our healthcare team, you will participate in patients' care meetings, manage pain relief, and regularly participate in urgent medical procedures.ResponsibilitiesAssess the needs of patients and their families, discussing...


  • Grand Rapids, Michigan, United States TravelNurseSource Full time

    Position OverviewTravelNurseSource is collaborating with Titan Medical Group to recruit a skilled Operating Room Registered Nurse (RN) for an exciting travel opportunity.Job DetailsRole: Travel Nurse RN - Operating RoomLocation: Grand Rapids, MN, United StatesAssignment Duration: 13 WeeksExperience Required: Previous travel experience is not mandatoryJob...


  • Grand Rapids, Michigan, United States Commonwealth Senior Living at East Paris Full time

    Job Summary:We are seeking a highly motivated and compassionate Resident Program Assistant to join our team at Commonwealth Senior Living at East Paris. As a Resident Program Assistant, you will play a vital role in creating a warm and welcoming atmosphere for our residents and staff.Key Responsibilities:Develop and implement a variety of exercise, social,...