Lead Patient Relations Specialist

2 weeks ago


Grand Rapids, Michigan, United States Spectrum Health System Full time

Overview:
Are you dedicated to enhancing the experiences of patients and their families? Spectrum Health System is looking for a committed Senior Customer Service Representative to be a vital part of our Patient Relations division.

Key Responsibilities:
In this essential position, you will:

  • Provide exceptional customer service to patients and their families.
  • Facilitate effective communication between patients and healthcare providers.
  • Address inquiries and resolve concerns with professionalism and empathy.
  • Collaborate with various departments to ensure a seamless patient experience.

Qualifications:
The ideal candidate will possess strong interpersonal skills and a passion for patient advocacy. Experience in healthcare or a related field is preferred.



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