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Senior Patient Advocacy Nurse
2 months ago
Position Overview:
As a Senior Patient Advocacy Nurse at Corewell Health, you will play a crucial role in ensuring that every patient's perspective is acknowledged and valued. This position places you at the center of complex patient interactions, acting as a key intermediary between patients, their families, and healthcare professionals.
Key Responsibilities:
In this capacity, you will:
- Advocate for patient rights and serve as a mentor to staff across all levels, providing guidance in handling patient concerns with compassion and accuracy.
- Represent the organization during pivotal moments, striving to maintain exemplary care standards while minimizing risks and fostering ongoing enhancements.
- Facilitate the resolution of grievances by coordinating with relevant healthcare team members to ensure patient satisfaction.
- Act as a liaison among various departments, ensuring seamless communication and collaboration to meet patient needs effectively.
Essential Functions:
Your role will involve:
- Driving improvement initiatives based on organizational goals, utilizing project management techniques and data-driven strategies.
- Managing stakeholder relationships to ensure coordinated services and optimal resource utilization.
- Conducting thorough assessments and identifying opportunities for process enhancements.
Patient Rights Advocacy:
You will also:
- Address regulatory complaints and quality of care issues, collaborating with the accreditation team to uphold compliance with established standards.
- Maintain accurate records and prepare necessary reports to support patient rights initiatives.
- Facilitate unresolved grievances for review by the Grievance Committee, ensuring a fair process for all parties involved.
Corewell Health Benefits:
We offer a comprehensive benefits package designed to support your financial, health, and work-life balance objectives.
Qualifications:
To be considered for this role, you should possess:
- A Bachelor's Degree or equivalent in a healthcare-related field.
- Current RN licensure in the State of Michigan.
- A minimum of three years of relevant experience in Quality Improvement, Patient Relations, or Customer Service within the medical field.
Join us at Corewell Health, where you will contribute to a mission of enhancing health, fostering humanity, and inspiring hope within our communities.
