Retail Store Manager

4 weeks ago


Calabasas, California, United States Feature LLC Full time

Job Title: Keyholder

Job Summary:

We are seeking a highly motivated and organized Keyholder to join our team at Feature LLC. As a Keyholder, you will be responsible for assisting the Assistant and Store Manager with day-to-day operations, policy enforcement, and efficient task delegation.

Responsibilities:

  • Policy Enforcement: Ensure all staff follows policies and procedures, and report any discrepancies to upper management.
  • Upkeep Safe/Change: Maintain a sufficient amount of change in the safe and ensure accurate monthly safe logs.
  • Return To Vendor: Oversee RTV tasks and communicate with the Warehouse Manager regarding shipments.
  • Request Product: Based on in-store trends, request product from HQ and other facilities, and send to the Store Manager for approval.
  • Opening/Closing Duties: Ensure all proper opening and closing duties are followed, including opening cash registers, restocking shelves, and maintaining a clean store environment.
  • RA's: Address defective products and ensure proper processes are followed.
  • Exchanges/Store Credit: Oversee exchanges and store credit to ensure proper processes are followed.
  • Building Sweeps: Manage back-of-house and floor space by conducting regular building sweeps.
  • Client Invoices Follow Up: Ensure proper processes are followed for sending and closing out invoices.
  • Shipment Onboarding: Ensure daily shipments are stocked and processed correctly.
  • Upkeeping Steam Rack: Ensure apparel collections are steamed and displayed on the sales floor.
  • Daily Cleaning: Maintain a clean and presentable store environment.

Qualifications:

  • 2+ years of selling or customer service experience
  • 1+ year of retail management experience
  • Sales-driven, goal-oriented individual with a positive and high-energy personality
  • Strong verbal and written communication skills
  • Computer skills to operate retail POS system, Word, Excel, and email
  • Able to lift, carry, or move objects weighing up to 15 pounds


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