Customer Logistics Advisor
2 weeks ago
For our team at **Access World Logistics (Singapore) Pte Ltd**, we are seeking a dedicated **Customer Service Representative** who embodies a proactive approach. Our customer service team plays a crucial role in managing logistics operations tailored to our clients' needs. Access World is a worldwide leader in warehousing and logistics solutions, specializing in the handling of commodities such as metals, agricultural goods, and chemicals. As an authorized warehouse operator for the London Metal Exchange, we offer essential warehousing and related services to various stakeholders in the commodities market.
**Key Responsibilities:**
- Serve as the primary liaison for our clients, ensuring they receive exceptional logistics support through expertise and collaboration.
- Uphold the company’s reputation by delivering outstanding service and professionalism.
- Prepare operational work orders to streamline processes effectively.
- Oversee the logistics department to coordinate timely and accurate transport arrangements.
- Manage customs operations to meet client service requirements.
- Handle all administrative tasks related to logistics management.
- Process invoicing and maintain accurate records.
- Generate reports on completed tasks and client interactions.
- Analyze client data to enhance service delivery and profitability.
- Perform additional administrative duties for the logistics and cargo division.
**Ideal Candidate Profile:**
- A strong passion for logistics and a commitment to professional excellence.
- A minimum of 1-2 years of relevant experience.
- Proficient in English, both spoken and written.
- Excellent communication and analytical skills in both English and Spanish.
- Ability to work in a customer-focused manner with attention to detail.
- A collaborative team player who thrives under pressure.
- Proficient in Microsoft Office, with familiarity in Microsoft ERP being advantageous.
- A positive and cheerful demeanor, contributing to a team-oriented environment.
**Job Category:**
Customer Service
**Experience Required:**
1+ Years
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