Logistics Customer Support Specialist
2 weeks ago
For our dynamic team, we are seeking a dedicated **Customer Service Representative** with a proactive approach. Our Customer Service team plays a crucial role in managing logistics processes related to our clientele. Access World Logistics is a global leader in commodities warehousing and logistics solutions. We specialize in providing comprehensive warehouse and logistics services for various commodities, including metals, agricultural products, and chemicals. As an approved warehouse keeper, we are committed to delivering exceptional services to traders, producers, and consumers in the commodities market.
**Key Responsibilities:**
- Serve as the primary point of contact for our clients.
- Ensure our clients receive top-notch logistics services through insight, experience, and collaboration. You represent our company and must uphold our high standards.
- Prepare work orders to streamline operations efficiently.
- Oversee the logistics department to ensure timely and accurate transport arrangements.
- Manage customs operations to meet our clients' service requirements.
- Handle all administrative logistics tasks.
- Conduct invoicing processes.
- Generate reports regarding completed work and client interactions.
- Analyze client needs to enhance our services and profitability.
- Perform additional administrative duties for the logistics and cargo department.
**Ideal Candidate Attributes:**
- A strong passion for logistics and a commitment to professional excellence.
- At least 1 to 2 years of relevant work experience.
- Proficient in English, both spoken and written.
- Excellent communication and analytical skills in both Spanish and English.
- Ability to work in a highly customer-focused manner with attention to detail.
- A collaborative team player who can thrive under pressure.
- Proficient in Microsoft Office, with familiarity in Microsoft ERP being a plus.
- A positive, enthusiastic, and team-oriented personality.
**Job Category:**
Customer Service
**Experience Required:**
1+ Years
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