Technical Support Specialist
1 week ago
Location: Remote
Shift: 10 am - 7 pm (Mon - Fri)
Duties:- Provide technical support to customers for various technologies, including desktops, laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, and software.
- Safeguard the security of the organization by following established procedures to prevent unauthorized access to system resources.
- Provide in-depth troubleshooting, research, diagnoses, resolution, and escalation of semi-complex technical issues or requests.
- Provide guidance and support to Service Desk Associates and new Representatives, and communicate with departmental leadership as needed to ensure service excellence is achieved.
- Knowledge of HonorVet Technologies and its technical teams, support teams, network, hardware, and software is preferred.
- May be requested to test new technologies and support structures to help with later integration across the rest of the team.
- Assist with the identification and handling of emerging issues by noticing and responding to trends in Service Desk collaboration tools, communicating with other teams, and leveraging obtained information.
- Seek information through standard channels as well as in non-traditional avenues if unavailable through standard channels.
- Contribute to the growth and maintenance of our knowledgebase.
- Keep knowledge of processes and procedures current and stay aware of and responsive to changes in the environment.
- Must possess the following skills and personal qualities:
- Excellent customer service and written and verbal communication skills demonstrated over the phone, via IM, and face-to-face in order to communicate technical information in non-technical terms.
- Interpersonal skills demonstrating consensus building, collaborative spirit, rapport-building, listening, and methodical questioning.
- Ability to work under pressure, establish priorities, and respond with urgency.
- High technical aptitude and strong PC literacy skills.
- Successful experience with working independently and under pressure.
- Successful experience with working on a team and actively contributing as a team member.
- Strong analytical, prioritization, and organizational skills.
- Able to work carefully, paying close attention to detail.
- Sense of urgency regarding all security/privacy practices and procedures.
- Self-directed and able to thrive in a fast-paced environment with frequent changes.
- Be a team player focused on rapport building.
- Demonstrate initiative and being proactive.
- Demonstrate willingness to learn and coachability.
- Accepts and respects diversity without judgment.
- Ability to understand and protect the privacy and security of patient and employee data.
- General understanding of network topologies and security protocols.
- Fluent English language skills.
- High School Diploma or equivalent required.
- Some college, or 1-2 years of vocational technical training, or an Information Technology/Support industry certification - A relevant Associate's degree or higher (Information Technology, Information System, Computer Science, Health Information Management, or other Business/Communication/Technology related), and Information Technology/Support industry certifications.
- Certification in IT Service Management.
-
Technical Support Specialist
3 weeks ago
Rochester Hills, Michigan, United States HonorVet Technologies Full timeJob Title: Technical Support SpecialistAt HonorVet Technologies, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers for a variety of technologies, including desktops and laptops, virtual machines, tablets, desk phones, mobile...
-
Technical Support Specialist
4 weeks ago
Rochester Hills, Michigan, United States Pan Asia Resources Full timeJob Title: Application Support SpecialistLocation: Rochester Hills, MIDuration: Long term contractJob Description:**Key Responsibilities:*** Respond to and resolve technological issues for court staff, including judges and judicial staff.* Learn and support the MiFILE application and other Court-specific line of business technologies.* Assist with the...
-
Technical Support Specialist
4 weeks ago
Rochester Hills, Michigan, United States HonorVet Technologies Full timeJob Title: Technical Support SpecialistLocation: RemoteShift: 10 am - 7 pm (Mon - Fri)Duties:Provide technical support to customers for technologies including desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, usage of said technology in and outside of...
-
Technical Support Specialist
7 hours ago
Rochester Hills, Michigan, United States HonorVet Technologies Full timeJob Title: Technical Support SpecialistLocation: RemoteShift: 10 am - 7 pm (Mon - Fri)Duties:Provide technical support to customers for technologies including desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, and software.Safeguard the security of the...
-
IT Technical Support Specialist
2 weeks ago
Farmington Hills, Michigan, United States Great Lakes Ace Hardware Full timeJob Title: Technical Support SpecialistDepartment: Information TechnologyReport To: Information Technology ManagerLocation: Support Center, Farmington Hills, MIJob Summary:As a Technical Support Specialist at Great Lakes Ace Hardware, you will play a critical role in providing technical support, training, and direction to end-users across all departments....
-
Senior Technical Support Specialist
14 hours ago
Farmington Hills, Michigan, United States StaffBright Full timeJob Title: Technical Support SpecialistJob Summary:StaffBright is seeking a Technical Support Specialist to provide escalated support for customers and ensure issue resolution in a fast-paced environment. This role requires strong problem-solving skills and attention to detail.Key Responsibilities:Serve as the primary escalation point for complex customer...
-
Application Support Specialist
3 weeks ago
Rochester Hills, Michigan, United States Pan Asia Resources Full timeJob Title: Application Support SpecialistAt Pan Asia Resources, we are seeking a skilled Application Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our staff, ensuring the smooth operation of our systems and applications.Key Responsibilities:Respond to and resolve...
-
Application Support Specialist
3 weeks ago
Rochester Hills, Michigan, United States Pan Asia Resources Full timeJob Title: Application Support SpecialistAt Pan Asia Resources, we are seeking a highly skilled Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing technical support to our staff, including judges and judicial staff, to resolve technological issues and ensure the smooth operation of our...
-
Technical Specialist
19 hours ago
Auburn Hills, Michigan, United States INCOE Corporation Full timeJob SummaryWe are seeking a highly skilled Technical Specialist to join our team at INCOE Corporation. As a Technical Specialist, you will provide in-field support for hot runner systems, including start-up training, troubleshooting, and repair.Key ResponsibilitiesFill out service reports and maintain accurate recordsProvide technical support and training to...
-
Technical Specialist
3 weeks ago
Auburn Hills, Michigan, United States TRG Full timeJob Title: Technical SpecialistAt TRG, we are seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for leading technical teams on project tasks, developing team member capabilities, and supporting team member growth.Responsibilities:Lead technical teams on execution of project tasks.Develop team...
-
Technical Specialist
3 weeks ago
Auburn Hills, Michigan, United States FEV Group Full timeJob Title: Technical SpecialistFEV Group is seeking a highly skilled Technical Specialist to join its Engine, Hybrid and Fuel Cell Powertrain Team. As a key member of the team, you will be responsible for leading technical projects, mentoring team members, and supporting the development of advanced powertrain systems.Key Responsibilities:Lead technical teams...
-
Technical Support Specialist
1 day ago
Auburn Hills, Michigan, United States Futran Tech Solutions Pvt. Ltd. Full timeJob Title: Technical Helpdesk RepresentativeFutran Tech Solutions Pvt. Ltd. is seeking a skilled Technical Helpdesk Representative to join our team. As a Technical Helpdesk Representative, you will be responsible for providing technical support and assistance to our customers and internal teams.Key Responsibilities:Provide technical support and assistance to...
-
Technical Support Specialist
4 weeks ago
Auburn Hills, Michigan, United States Futran Tech Solutions Pvt. Ltd. Full timeJob SummaryFutran Tech Solutions Pvt. Ltd. is seeking a skilled Technical Helpdesk Representative to join our team. As a Technical Helpdesk Representative, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and developing follow-up steps to ensure customer satisfaction.Key...
-
Technical Support Specialist
1 week ago
Auburn Hills, Michigan, United States Futran Tech Solutions Pvt. Ltd. Full timeJob Title: Helpdesk RepresentativeAt Futran Tech Solutions Pvt. Ltd., we are seeking a skilled Helpdesk Representative to join our team. As a Helpdesk Representative, you will be responsible for providing technical support to our customers, resolving issues, and ensuring a positive experience.Key Responsibilities:Provide technical support to customers via...
-
Technical Support Specialist
3 weeks ago
Bloomfield Hills, Michigan, United States Bose Full timeJob Title: Systems Engineer IIWe are seeking a highly skilled Systems Engineer II to join our team at Bose. As a key member of our Information Technology team, you will be responsible for providing technical support and expertise in the installation, troubleshooting, and maintenance of desktop and laptop computers, software, office printers, and basic...
-
Technical Support Specialist
21 hours ago
Auburn Hills, Michigan, United States Futran Tech Solutions Pvt. Ltd. Full timeJob Title: Help Desk RepresentativeJob Summary:Futran Tech Solutions Pvt. Ltd. is seeking a skilled Help Desk Representative to join our team. As a Help Desk Representative, you will be responsible for providing technical support to our customers, troubleshooting and resolving issues with our IT systems, and working collaboratively with our team to ensure...
-
Technical Specialist
3 weeks ago
Auburn Hills, Michigan, United States TRG Full timeJob DescriptionAs a Technical Specialist at TRG, you will lead technical teams on project execution, develop team member capabilities, and support team growth through mentorship and guidance. You will define project scopes, schedules, and test plans, and oversee tests on engine/chassis dynamometer or in application to assess performance, fuel economy, and...
-
Automotive Technical Support Specialist
2 weeks ago
Auburn Hills, Michigan, United States Insight Global Full timeJob Title: Technical Support RepresentativeInsight Global is seeking a highly skilled Technical Support Representative to join our team in Auburn Hills, Michigan. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to truck drivers, shop foremen, dealership technicians, and warranty...
-
Technical Support Specialist
1 week ago
Auburn Hills, Michigan, United States M-Team Solutions, LLC Full timeWe are seeking skilled professionals to contribute to innovative projects at M-Team Solutions, LLC. As a Test Technician, you will play a crucial role in assisting with the construction of lab apparatus and conducting various tests under the guidance of experienced technicians and supervisors.Key Responsibilities:Assist in the design and construction of...
-
Technical Specialist
3 weeks ago
Auburn Hills, Michigan, United States FEV Group Full timeJob Title: Technical Specialist - Powertrain DevelopmentFEV Group is seeking a highly skilled Technical Specialist to join its Engine, Hybrid and Fuel Cell Powertrain Team. As a key member of the team, you will be responsible for leading technical projects and supporting the development of gasoline powertrain systems.Key Responsibilities:Lead technical teams...