Technical Support Specialist
21 hours ago
Job Summary:
Futran Tech Solutions Pvt. Ltd. is seeking a skilled Help Desk Representative to join our team. As a Help Desk Representative, you will be responsible for providing technical support to our customers, troubleshooting and resolving issues with our IT systems, and working collaboratively with our team to ensure excellent customer service.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat
- Troubleshoot and resolve issues with our IT systems, including hardware and software problems
- Work collaboratively with our team to ensure excellent customer service
- Develop and maintain knowledge of our IT systems and technologies
- Stay up-to-date with industry trends and developments
Requirements:
- Professional work history or training with a focus on IT or automotive systems
- Customer contact experience
- Self-motivated with a proactive approach to meeting and exceeding customer expectations
- Computer hardware and software experience
- Knowledge of LAN/WAN IT infrastructure
- Ability to diagnose and repair PC hardware/networking components
- Substantial problem-solving abilities
- Ability to work and thrive in a team environment
- Maintain a professional image at all times
- Exceptional communications and organizational skills
- Dedication to excellent attendance
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- The chance to work with a talented team of professionals
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