IT Technical Support Specialist
17 hours ago
Job Title: Technical Support Specialist
Department: Information Technology
Report To: Information Technology Manager
Location: Support Center, Farmington Hills, MI
Job Summary:
As a Technical Support Specialist at Great Lakes Ace Hardware, you will play a critical role in providing technical support, training, and direction to end-users across all departments. You will work closely with the IT Manager to resolve problems with computer hardware and software, develop or adapt existing software to meet departmental needs, and assist store/office users and other IT technicians with daily operational and procedural issues or questions.
Key Responsibilities:
- Provide technical support for store users and technicians, including support for Windows 10/11 PCs, register equipment, bar code scanners, thermal printers, signature capture devices, wireless-APs, firewalls, networking switches and routers, internet/intranet connectivity, laser Jet printers & copiers, IP phone systems, and store camera systems.
- Manage IT projects, including tracking equipment age, identifying needed projects, working directly with vendors, ordering equipment and services, developing project plans, coordinating IT projects with other departments and projects, scheduling deployment of equipment, scheduling vendor techs to work at various locations, working with tier 1, 2, etc. technicians on configuration and deployment of equipment, and automating processes to increase efficiencies.
- Rotate on-call support (weekends & holidays) and provide support for district managers and Support Center departments.
- Work in the field, building and installing equipment at various locations.
Requirements:
- 2 years related IT experience
- Windows experience
- Above-average PC skills
- Highly motivated and energetic team player who works well under pressure
- Excellent problem-solving and communication skills
- Exceptional attention to detail
- Proven ability to provide phone assistance to users with technical issues
- High school diploma or GED
Preferred Qualifications:
- Associates degree or higher
- Working in or supporting a retail environment and technical skills
- Wireless and networking experience
Core Values:
- Go Above and Beyond - Making tomorrow better than today, being open to possibilities
- Know Your Neighbor - Customers are our neighbors, get to know them make a connection.
- Love My GLA - Take pride in helpful service and create a fun environment.
- Make It Better - Recognize when things aren't working, contribute to a solution.
Travel: This position often requires traveling long distances to stores. This may also require long days or overnight stays if required for the task. Whenever possible, a pool vehicle will be provided to reduce wear and tear on the individual's vehicle. If the associate's vehicle is used, mileage will be paid out at the current mileage reimbursement rate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation Details: $20.00-$27.00 per hour
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