IT Technical Support Specialist

17 hours ago


Farmington Hills, Michigan, United States Great Lakes Ace Hardware Full time

Job Title: Technical Support Specialist

Department: Information Technology

Report To: Information Technology Manager

Location: Support Center, Farmington Hills, MI

Job Summary:

As a Technical Support Specialist at Great Lakes Ace Hardware, you will play a critical role in providing technical support, training, and direction to end-users across all departments. You will work closely with the IT Manager to resolve problems with computer hardware and software, develop or adapt existing software to meet departmental needs, and assist store/office users and other IT technicians with daily operational and procedural issues or questions.

Key Responsibilities:

  • Provide technical support for store users and technicians, including support for Windows 10/11 PCs, register equipment, bar code scanners, thermal printers, signature capture devices, wireless-APs, firewalls, networking switches and routers, internet/intranet connectivity, laser Jet printers & copiers, IP phone systems, and store camera systems.
  • Manage IT projects, including tracking equipment age, identifying needed projects, working directly with vendors, ordering equipment and services, developing project plans, coordinating IT projects with other departments and projects, scheduling deployment of equipment, scheduling vendor techs to work at various locations, working with tier 1, 2, etc. technicians on configuration and deployment of equipment, and automating processes to increase efficiencies.
  • Rotate on-call support (weekends & holidays) and provide support for district managers and Support Center departments.
  • Work in the field, building and installing equipment at various locations.

Requirements:

  • 2 years related IT experience
  • Windows experience
  • Above-average PC skills
  • Highly motivated and energetic team player who works well under pressure
  • Excellent problem-solving and communication skills
  • Exceptional attention to detail
  • Proven ability to provide phone assistance to users with technical issues
  • High school diploma or GED

Preferred Qualifications:

  • Associates degree or higher
  • Working in or supporting a retail environment and technical skills
  • Wireless and networking experience

Core Values:

  • Go Above and Beyond - Making tomorrow better than today, being open to possibilities
  • Know Your Neighbor - Customers are our neighbors, get to know them make a connection.
  • Love My GLA - Take pride in helpful service and create a fun environment.
  • Make It Better - Recognize when things aren't working, contribute to a solution.

Travel: This position often requires traveling long distances to stores. This may also require long days or overnight stays if required for the task. Whenever possible, a pool vehicle will be provided to reduce wear and tear on the individual's vehicle. If the associate's vehicle is used, mileage will be paid out at the current mileage reimbursement rate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation Details: $20.00-$27.00 per hour



  • Farmington, Michigan, United States Great Lakes Ace Hardware Full time

    Job Title: Technical Support SpecialistGreat Lakes Ace Hardware is seeking a highly motivated and energetic Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to store users and technicians, managing IT projects, and rotating on-call support.Key Responsibilities:Provide...


  • Farmington, Michigan, United States Great Lakes Ace Hardware Full time

    Job Title: Technical Support SpecialistThis position is located at Great Lakes Ace Hardware, a company committed to improving lives and communities through its vision of making tomorrow better than today. As a Technical Support Specialist, you will play a crucial role in fulfilling this vision by providing technical support, training, and direction to...


  • Rochester Hills, Michigan, United States HonorVet Technologies Full time

    Job Title: Technical Support SpecialistAt HonorVet Technologies, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers for a variety of technologies, including desktops and laptops, virtual machines, tablets, desk phones, mobile...


  • Farmington, Michigan, United States Desktop & Depot Support Full time

    Job Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Farmington, Connecticut. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their desktop systems are running smoothly and efficiently.Key...


  • Farmington, Michigan, United States PROLIM Corporation Full time

    Job Title: Bilingual Japanese Technical Support Specialist**Job Summary:**The Bilingual Japanese Technical Support Specialist is responsible for delivering proficient technical support in both languages to internal and external stakeholders, ensuring effective communication and issue resolution across language barriers.**Key Responsibilities:**Respond...


  • Rochester Hills, Michigan, United States Pan Asia Resources Full time

    Job Title: Application Support SpecialistLocation: Rochester Hills, MIDuration: Long term contractJob Description:**Key Responsibilities:*** Respond to and resolve technological issues for court staff, including judges and judicial staff.* Learn and support the MiFILE application and other Court-specific line of business technologies.* Assist with the...


  • Farmington, Michigan, United States PROLIM Corporation Full time

    Job Summary:The Bilingual Japanese Technical Support Specialist is responsible for delivering proficient technical support in both languages to internal and external stakeholders, ensuring effective communication and issue resolution across language barriers.Key Responsibilities:Respond promptly to customer inquiries and manage customer inquiries and...


  • Rochester Hills, Michigan, United States HonorVet Technologies Full time

    Job Title: Technical Support SpecialistLocation: RemoteShift: 10 am - 7 pm (Mon - Fri)Duties:Provide technical support to customers for technologies including desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, usage of said technology in and outside of...


  • Farmington Hills, Michigan, United States Cinter Career Full time

    Job Title: Helpdesk SupportWe are seeking a highly skilled and bilingual Helpdesk Support professional to join our team at Cinter Career. As a Helpdesk Support specialist, you will be responsible for delivering exceptional technical support to internal and external stakeholders, ensuring effective communication and issue resolution across language...


  • Farmington Hills, Michigan, United States Cinter Career Full time

    Job Title: Helpdesk SupportJob Summary:We are seeking a highly skilled and bilingual Helpdesk Support professional to join our team. As a Helpdesk Support specialist, you will be responsible for delivering exceptional technical support to internal and external stakeholders, ensuring effective communication and issue resolution across language barriers.Key...

  • IT Support Specialist

    1 month ago


    Farmington, Michigan, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in the IT sector? We invite you to explore an exciting opportunity with us.Role Summary:We are seeking dedicated and ambitious individuals to become part of our expanding team as a Desktop Support Specialist. In this capacity, you will play a vital role in maintaining and enhancing our client...


  • Farmington, Michigan, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in IT? We invite you to explore an exciting opportunity with us.Role Summary:We are seeking dedicated and driven individuals to become part of our expanding team as a Desktop Support Specialist. This position plays a crucial role in our partnership with a prominent client, focusing on essential Desktop...


  • Farmington Hills, Michigan, United States PROLIM Corporation Full time

    Job Title: IT Help Desk Lead (Bilingual Japanese)PROLIM Global Corporation is seeking a highly skilled Bilingual Japanese Application Support Engineer to join our team in Farmington Hills, MI - United States. As a key member of our IT department, you will be responsible for providing technical support and guidance to our clients.Key Responsibilities:Provide...


  • Auburn Hills, Michigan, United States TRG Full time

    Job Title: Technical SpecialistAt TRG, we are seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for leading technical teams on project tasks, developing team member capabilities, and supporting team member growth.Responsibilities:Lead technical teams on execution of project tasks.Develop team...

  • IT Support Specialist

    2 weeks ago


    Farmington, Michigan, United States Health Advocates Network Full time

    Desktop Computer Support SpecialistHealth Advocates Network is seeking a skilled Desktop Computer Support Specialist to join our team. This is a full-time contract position at a nationally recognized hospital.Pay Rate:Shift:Contract Length:Qualifications and RequirementsHigh school diploma or equivalent (required)1+ years of desktop support experience or in...


  • Auburn Hills, Michigan, United States FEV Group Full time

    Job Title: Technical SpecialistFEV Group is seeking a highly skilled Technical Specialist to join its Engine, Hybrid and Fuel Cell Powertrain Team. As a key member of the team, you will be responsible for leading technical projects, mentoring team members, and supporting the development of advanced powertrain systems.Key Responsibilities:Lead technical teams...

  • IT Support Specialist

    2 weeks ago


    Farmington Hills, Michigan, United States Hitachi Full time

    Job Summary:As an IT Helpdesk Technician at Hitachi, you will be responsible for maintaining, installing, and troubleshooting IT-related systems to ensure reliable operations. Your expertise will be essential in providing technical support to end-users, identifying and resolving technical problems, and documenting and tracking issues for timely...


  • Auburn Hills, Michigan, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job SummaryFutran Tech Solutions Pvt. Ltd. is seeking a skilled Technical Helpdesk Representative to join our team. As a Technical Helpdesk Representative, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and developing follow-up steps to ensure customer satisfaction.Key...


  • Farmington, Michigan, United States LTIMindtree Full time

    About LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.Job Title: Application Support SpecialistWe are seeking an experienced Application Support Specialist to join our team. The successful...


  • Farmington Hills, Michigan, United States Stillman Law Office Full time

    {"Job Title": "Email Support Specialist", "Job Description": "Support SpecialistWe are seeking a highly skilled Support Specialist to join our Collections team at our Farmington Hills, MI office.The ideal candidate will possess strong written communication and problem-solving skills, with a proven ability to manage complex account issues independently and...