Technical Support Specialist

2 days ago


Auburn Hills, Michigan, United States Futran Tech Solutions Pvt. Ltd. Full time
Job Title: Helpdesk Representative

At Futran Tech Solutions Pvt. Ltd., we are seeking a skilled Helpdesk Representative to join our team. As a Helpdesk Representative, you will be responsible for providing technical support to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or chat
  • Identify and resolve technical issues related to IT systems and automotive programming
  • Develop and implement follow-up steps to ensure customer satisfaction
  • Work collaboratively with the IT team to resolve complex issues
  • Maintain accurate records of customer interactions and issue resolutions
Requirements:
  • Professional work history or training in IT or automotive systems
  • Customer contact experience
  • Self-motivated with a proactive approach to meeting customer expectations
  • Computer hardware and software experience
  • Knowledge of LAN/WAN IT infrastructure
  • Ability to diagnose and repair PC hardware/networking components
  • Substantial problem-solving abilities
  • Ability to work and thrive in a team environment
  • Maintain a professional image at all times
  • Exceptional communication and organizational skills
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

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