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Senior Technical Support Specialist

1 month ago

Farmington Hills, Michigan, United States StaffBright Full time

Job Title: Technical Support Specialist

Job Summary:

StaffBright is seeking a Technical Support Specialist to provide escalated support for customers and ensure issue resolution in a fast-paced environment. This role requires strong problem-solving skills and attention to detail.

Key Responsibilities:

  • Serve as the primary escalation point for complex customer support issues and ensure timely resolution.
  • Collaborate with internal teams and external stakeholders to troubleshoot and resolve technical problems.
  • Manage support tickets daily, ensuring prompt resolution or escalation when necessary.
  • Identify and implement continuous improvement initiatives to enhance support processes.

Requirements:

  • 2+ years of experience in a level 2 technical support role.
  • Strong analytical and troubleshooting skills.
  • Excellent verbal and written communication abilities.
  • Experience working with analytics tools.

About StaffBright:

StaffBright matches professionals to rewarding Finance, IT, Engineering, and Sales and Marketing opportunities with industry-leading organizations. We work closely with our clients, recruiters, and candidates to ensure that talent needs are fulfilled quickly and with the right individual. StaffBright is proud to be a recipient of Best of Staffing in 2020.