Senior Technical Support Specialist
10 hours ago
Job Title: Technical Support Specialist
Job Summary:
StaffBright is seeking a Technical Support Specialist to provide escalated support for customers and ensure issue resolution in a fast-paced environment. This role requires strong problem-solving skills and attention to detail.
Key Responsibilities:
- Serve as the primary escalation point for complex customer support issues and ensure timely resolution.
- Collaborate with internal teams and external stakeholders to troubleshoot and resolve technical problems.
- Manage support tickets daily, ensuring prompt resolution or escalation when necessary.
- Identify and implement continuous improvement initiatives to enhance support processes.
Requirements:
- 2+ years of experience in a level 2 technical support role.
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication abilities.
- Experience working with analytics tools.
About StaffBright:
StaffBright matches professionals to rewarding Finance, IT, Engineering, and Sales and Marketing opportunities with industry-leading organizations. We work closely with our clients, recruiters, and candidates to ensure that talent needs are fulfilled quickly and with the right individual. StaffBright is proud to be a recipient of Best of Staffing in 2020.
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