Automotive Technical Support Specialist

2 days ago


Auburn Hills, Michigan, United States Insight Global Full time
Job Title: Technical Support Representative

Insight Global is seeking a highly skilled Technical Support Representative to join our team in Auburn Hills, Michigan. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to truck drivers, shop foremen, dealership technicians, and warranty analysts.

Key Responsibilities:
  • Provide technical support and troubleshooting for product-related issues, warranty claims, and maintenance products on medium and heavy-duty truck and trailer systems.
  • Assist in diagnosing technical issues and providing solutions to customers.
  • Operate a computer and keyboard while speaking on the phone to provide efficient and effective support.
  • Collaborate with a team of 15 technical support representatives in an open environment that encourages collaboration and teamwork.
Requirements:
  • High School diploma or GED.
  • 2-4+ years of experience in the automotive industry with knowledge and understanding of automotive systems, service, and repair.
  • Hands-on experience as a mechanic or technician.
  • Customer service experience in technical support, customer support, or a related field.
  • Automotive electrical component experience, including brakes, engine, transmission, wiring, and voltage.
  • Critical thinking skills to respond to customer calls without a script.
  • Computer aptitude to operate a dual-screen computer and type on the keyboard while speaking on the phone.
Preferred Qualifications:
  • Associate degree or bachelor's degree in Automotive Technology or Engineering.
  • Previous experience working at a dealership or an automotive support store.
  • ASE certifications in Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, or Truck Equipment.
  • Heavy or medium truck experience.
  • Previous experience or knowledge on air disc brakes.
  • Hands-on vehicle repair experience.


  • Auburn Hills, Michigan, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job SummaryFutran Tech Solutions Pvt. Ltd. is seeking a skilled Technical Helpdesk Representative to join our team. As a Technical Helpdesk Representative, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and developing follow-up steps to ensure customer satisfaction.Key...


  • Auburn Hills, Michigan, United States TRG Full time

    Job Title: Technical SpecialistAt TRG, we are seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for leading technical teams on project tasks, developing team member capabilities, and supporting team member growth.Responsibilities:Lead technical teams on execution of project tasks.Develop team...


  • Auburn Hills, Michigan, United States FEV Group Full time

    Job Title: Technical SpecialistFEV Group is seeking a highly skilled Technical Specialist to join its Engine, Hybrid and Fuel Cell Powertrain Team. As a key member of the team, you will be responsible for leading technical projects, mentoring team members, and supporting the development of advanced powertrain systems.Key Responsibilities:Lead technical teams...


  • Auburn Hills, Michigan, United States TRG Full time

    Job DescriptionAs a Technical Specialist at TRG, you will lead technical teams on project execution, develop team member capabilities, and support team growth through mentorship and guidance. You will define project scopes, schedules, and test plans, and oversee tests on engine/chassis dynamometer or in application to assess performance, fuel economy, and...


  • Auburn Hills, Michigan, United States Onward Technologies Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Specialist to join our team at Onward Technologies Inc. in Auburn Hills, Michigan. As a Technical Specialist for Gasoline Combustion Engines, you will be responsible for providing technical support and expertise in the development and testing of gasoline combustion engines.Key ResponsibilitiesDefine...


  • Auburn Hills, Michigan, United States FEV Group Full time

    Job Title: Technical Specialist - Powertrain DevelopmentFEV Group is seeking a highly skilled Technical Specialist to join its Engine, Hybrid and Fuel Cell Powertrain Team. As a key member of the team, you will be responsible for leading technical projects and supporting the development of gasoline powertrain systems.Key Responsibilities:Lead technical teams...


  • Auburn Hills, Michigan, United States TUV SUD AMERICA, INC. Full time

    Job SummaryWe are seeking a highly skilled Cybersecurity Engineer to join our team at TUV SUD America, Inc. in Auburn Hills, USA. As a key member of our automotive cybersecurity team, you will be responsible for providing technical advice, training, and support to our customers in the field of automotive cybersecurity, with a focus on autonomous and...


  • Auburn Hills, Michigan, United States SEGULA Technologies Full time

    Job DescriptionWe are seeking a highly skilled Component Validation Engineer to join our team at SEGULA Technologies. As a key member of our engineering team, you will be responsible for ensuring the quality and reliability of our products.Key Responsibilities:Design and Development: Collaborate with cross-functional teams to design and develop functional...


  • Auburn Hills, Michigan, United States CONTINENTAL AUTOMOTIVE SYSTEMS, INC. Full time

    Job Title: Sr. Staff Software EngineerAt Continental Automotive Systems, Inc., we are seeking a highly skilled Sr. Staff Software Engineer to join our team in Auburn Hills, Michigan.Job Summary:We are looking for a seasoned software engineer to lead our software development team in planning and executing software projects from start to finish. The ideal...


  • Auburn Hills, Michigan, United States Stellantis Full time

    Stellantis Technical Safety and Regulatory Certification Program**About the Role**We are seeking a highly skilled and motivated individual to join our team as a Technical Safety Specialist. As a key member of our Regulatory Compliance team, you will be responsible for ensuring the safety and regulatory compliance of our vehicles.Key Responsibilities:Perform...


  • Auburn Hills, Michigan, United States TÜV SÜD Full time

    Job SummaryTÜV SÜD, a leading global provider of testing and certification services, is seeking a highly skilled Cybersecurity Engineer for Automotive Systems to join our team. As a key member of our automotive business, you will play a critical role in expanding our services in the area of automotive security.Your ResponsibilitiesProvide advisory services...


  • Auburn Hills, Michigan, United States TÜV SÜD Full time

    Job Title: Automotive Cybersecurity EngineerTÜV SÜD America is seeking a highly skilled Automotive Cybersecurity Engineer to join our team in Auburn Hills, MI.About the Role:We are looking for a talented individual to expand our automotive business in the USA by operational execution of highly automated driving projects in the area of automotive security....

  • Technical Specialist

    3 weeks ago


    Auburn Hills, Michigan, United States Zobility Full time

    Job SummaryZobility is seeking a highly skilled Technical Specialist to join its Engine, Hybrid and Fuel Cell Powertrain Team. As a Technical Specialist, you will be responsible for leading technical teams and supporting powertrain development programs with technical guidance.Key ResponsibilitiesTechnical Leadership: Lead technical teams on the execution of...


  • Auburn Hills, Michigan, United States G-TECH Services Full time

    Job OverviewWe are seeking a skilled Automotive Repair Specialist to join our team at G-TECH Services, Inc. As a key member of our operations, you will be responsible for diagnosing and repairing corporate vehicles, working closely with our Engineering team to identify and resolve quality issues.Key Responsibilities:Diagnose and repair corporate vehicles to...


  • Auburn Hills, Michigan, United States CONTINENTAL AUTOMOTIVE SYSTEMS, INC. Full time

    Job Title: Sr. Staff Software EngineerJoin Continental Automotive Systems, Inc. as a Sr. Staff Software Engineer and take on a challenging role that requires technical expertise, leadership skills, and a passion for innovation.Job Summary:We are seeking a highly skilled Sr. Staff Software Engineer to lead our software development team in Auburn Hills,...

  • Technical Specialist

    3 weeks ago


    Auburn Hills, Michigan, United States FEV Group Full time

    About the RoleWe are seeking a highly skilled Technical Specialist to join our Engine, Hybrid and Fuel Cell Powertrain Team at FEV North America, Inc. This is an exciting opportunity for a motivated individual to lead technical projects and support powertrain development programs with technical guidance.Key ResponsibilitiesProject Leadership: Lead technical...


  • Auburn Hills, Michigan, United States CONTINENTAL AUTOMOTIVE SYSTEMS, INC. Full time

    Job Title: Sr. Staff Software EngineerAt Continental Automotive Systems, Inc., we are seeking a highly skilled Sr. Staff Software Engineer to join our team in Auburn Hills, Michigan.Job Summary:The successful candidate will be responsible for leading global software development teams, planning and monitoring software tasks, and providing technical support to...


  • Auburn Hills, Michigan, United States TÜV SÜD Full time

    Job Title: Automotive Functional Safety EngineerTÜV SÜD America is seeking a highly skilled Automotive Functional Safety Engineer to join our team in Auburn Hills, MI.Job Summary:We are looking for a talented individual to expand our automotive business in the USA by operational execution of highly automated driving projects. As an Automotive Functional...


  • Auburn Hills, Michigan, United States TÜV SÜD America Full time

    Job Title: Automotive Cybersecurity EngineerJoin TÜV SÜD America, a leading provider of testing and certification services, as an Automotive Cybersecurity Engineer. In this role, you will be responsible for conducting advisory services to customers in the field of automotive cybersecurity, with a focus on autonomous and connected driving.Key...


  • Auburn Hills, Michigan, United States Mahindra Integrated Business Solutions Private Limited Full time

    About the RoleWe are seeking a highly skilled Technical Program Manager to lead our Interior and Exterior Trim projects in the Automotive Engineering department. As a key member of our team, you will be responsible for driving the development of our Trims systems, ensuring timely delivery, and exceeding customer expectations.Key ResponsibilitiesLead and...