Telecommunications Project Manager IV

5 days ago


Monroe, Louisiana, United States Lumen Technologies Full time

About Our Company

Lumen Technologies is a leading global technology company that provides innovative solutions to help businesses thrive.

We're committed to delivering exceptional customer experiences, promoting revenue growth, and fostering a culture of innovation and inclusivity.

As a Customer Care Manager IV, you'll be responsible for managing large and complex customer implementation projects, ensuring timely and accurate completion of tasks, and maintaining open communication channels with customers and stakeholders.

Job Description

  • Manage interactions from order entry through billing to ensure highest levels of customer satisfaction.
  • Promote revenue growth, retention, and overall customer satisfaction.
  • Serve as the conduit and escalation point for exception problem management.
  • Manage large and complex customer implementation projects, including creating detailed project schedules, tracking financials, and understanding technical and operational specifications.

Benefits

We offer a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional, and financial wellbeing.

Compensation: $63,400 - $84,500 per year, depending on location.

Preferred Qualifications: 5+ years of relevant telecom job experience; Bachelor's degree in a related field.



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