Senior Customer Experience Specialist

3 weeks ago


Monroe, Louisiana, United States Lumen Technologies Full time

About This Role

We're seeking an experienced Customer Care Manager IV to join our team at Lumen Technologies.

This role requires strong project management skills, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.

As a Customer Care Manager IV, you'll be responsible for managing interactions with customers, promoting revenue growth and retention, and ensuring timely and accurate completion of tasks.

Key Responsibilities

  • Manage interactions from order entry through billing to ensure highest levels of customer satisfaction.
  • Promote revenue growth, retention, and overall customer satisfaction.
  • Serve as the conduit and escalation point for exception problem management.
  • Manage large and complex customer implementation projects, including creating detailed project schedules, tracking financials, and understanding technical and operational specifications.

Requirements

We're looking for candidates with a minimum of 3 years related project management/service delivery experience in the telecommunications industry, with excellent communication and interpersonal skills.

Demonstrated ability to direct the work of other functional organizations, deliver proactive results in fast-paced environments, and influence collaboration across diverse organizational boundaries is essential.

Salary: $63,400 - $84,500 per year, depending on location.



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