Customer Strategy Director

7 days ago


Downers Grove, Illinois, United States Glanbia plc Full time
About the Role

We are seeking a highly skilled and experienced VP Customer Strategy Lead to join our team at Glanbia plc. As a key member of our organization, you will be responsible for developing and executing customer-centric strategies that drive business growth and enhance customer satisfaction.

Key Responsibilities
  • Develop and execute go-to-market plans that align with business goals and objectives.
  • Collaborate with cross-functional teams to create and implement effective customer engagement strategies.
  • Analyze customer data and translate insights into actionable recommendations.
  • Provide market feedback to business leaders and marketing organizations.
  • Develop LSM (Local Success Model) to create specific objectives for each channel and class of trade.
  • Harmonize pricing models to create coherence across channels.
  • Support planning and logistics needs for customer-facing and customer management events.
  • Utilize data analytics tools to gain insights into customer behavior, preferences, and trends.
  • Monitor customer feedback, identify pain points, and propose solutions to enhance customer experience.
  • Spearhead projects that improve customer retention, loyalty, and lifetime value.
  • Build strong relationships with key clients, addressing their needs and ensuring long-term partnerships.
  • Stay up-to-date with market developments and competitor activities to inform strategic decisions.
Requirements
  • Ability to develop and execute customer-centric strategies aligned with business goals.
  • Proficiency in analyzing customer data and translating insights into actionable recommendations.
  • Excellent verbal and written communication to engage with internal teams and external stakeholders.
  • Understanding customer pain points and tailoring solutions to meet their needs.
  • Experience in leading cross-functional projects and achieving desired outcomes.
  • Thriving in a dynamic environment and adjusting strategies based on changing customer demands.
What We Offer

We offer a competitive compensation package, including a generous salary, benefits, and opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences and driving business success.

About Glanbia plc

Glanbia plc is a global leader in the nutrition industry, with a portfolio of brands and products that are trusted by consumers and customers around the world. We are committed to delivering high-quality products and services that meet the evolving needs of our customers and stakeholders.



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