Senior Vice President of Customer Engagement

2 weeks ago


Downers Grove, Illinois, United States Glanbia plc Full time
Senior Vice President, Customer Engagement

Glanbia Performance Nutrition

Be part of a team dedicated to enhancing nutrition for every phase of life

The Role

Are you driven by the desire to help individuals lead healthier lifestyles? As a premier entity in sports nutrition, Glanbia Performance Nutrition develops top-tier products that support athletes, fitness lovers, and health-conscious consumers. Our dedication to quality inspires us to innovate, collaborate, and positively influence the health of our clientele.

Your Responsibilities
  • Formulate market entry strategies that convert brand objectives into actionable 4P guidelines segmented by channel.
  • Design a Local Success Model (4P's) to establish specific targets for each distribution channel and trade class.
  • Align pricing strategies to ensure consistency across various channels.
  • Relay market insights to business General Managers and marketing teams.
  • Develop capabilities to provide category management support to key clients.
  • Assist in planning and logistical requirements for customer-facing events.
  • Work alongside cross-functional teams to devise and execute effective customer engagement strategies.
  • Leverage data analytics tools to extract insights into customer behaviors, preferences, and trends.
  • Track customer feedback, identify challenges, and recommend solutions to improve customer satisfaction.
  • Lead initiatives aimed at enhancing customer retention, loyalty, and lifetime value.
  • Establish robust relationships with key clients, addressing their needs and fostering long-term partnerships.
  • Stay informed about market trends and competitor activities to guide strategic choices.
Essential Skills
  • Capability to craft and implement customer-focused strategies that align with business objectives.
  • Expertise in analyzing customer data and converting insights into practical recommendations.
  • Strong verbal and written communication skills to engage effectively with internal teams and external partners.
  • Comprehension of customer challenges and the ability to tailor solutions accordingly.
  • Experience in leading cross-departmental projects and achieving targeted results.
  • Ability to thrive in a fast-paced environment and adapt strategies to evolving customer needs.
Benefits of This Position
  • Directly impact customer satisfaction and contribute to business expansion.
  • Collaborate with diverse teams to develop customer-centric initiatives.
  • Remain at the forefront of industry advancements and apply innovative strategies.
  • Build enduring relationships with key clients and enhance their overall experience.
Work Environment

This position offers a hybrid working model, providing flexibility in how you work and live, ultimately promoting a healthier work-life balance.

About Glanbia

The Glanbia Group consists of three divisions: Glanbia Performance Nutrition, Glanbia Nutritional's, and Joint Ventures. Together with our partners, we offer a remarkable range of expertise in nutrition. We employ a workforce of 6,000 individuals, collaborate with global food and beverage companies, and distribute our award-winning products in 130 countries around the globe.

At Glanbia, we embrace diversity, recognizing that our unique strengths enhance our collective capabilities. We welcome applications from a wide array of candidates and consider all applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability.

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