BPO Vendor Management Director

1 week ago


Downers Grove, Illinois, United States Duly Healthcare Full time
Job Title: BPO Vendor Management Director

We are seeking a highly skilled BPO Vendor Management Director to join our team at Duly Healthcare. As a key member of our organization, you will be responsible for managing our vendor partner relationships, ensuring consistent and timely support to our customers, and driving business performance.

Key Responsibilities:
  • Vendor Management:
    • Act as primary liaison to vendor partners, ensuring constant communication and monitoring of service and quality.
    • Collaborate with vendor partners to achieve key performance measures (KPMs) that include service level, turnaround time, quality, and customer satisfaction.
    • Review, audit, and manage contracted service level measurements to assure contract obligations and customer satisfaction are being met.
  • Revenue Cycle Management:
    • Oversee and implement a system with vendors to ensure accurate billing information is entered into the billing system.
    • Supervise the revenue cycle and vendor management department in various duties, such as account management, communications with insurance providers, collections, cash posting, contract analysis, and billing.
  • Staff Management:
    • Manage staff performance by providing regular feedback, performance reviews, and one-on-one meetings.
    • Oversee the hiring and training of staff.
    • Plan and structure the department workflow and staffing.
  • Quality and Compliance:
    • Correctly code diagnoses and procedures.
    • Provide guidance to team members and address performance issues if any arise.
Requirements:
  • Bachelor's degree in finance, business administration, healthcare administration, or related field.
  • 3 years of experience in a managerial role.
  • 3 years of claims and payor knowledge and experience.

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