Customer Experience Coordinator

2 days ago


Downers Grove, Illinois, United States PLZ Aeroscience Corp Full time
Job Description

Job Summary: We are seeking a highly skilled Customer Account Specialist to join our team at PLZ Aeroscience Corp. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, building strong relationships with our clients, and driving business growth.

Key Responsibilities:
  • Customer Service: Provide proactive customer service to both customers and sales representatives, ensuring timely resolution of issues and exceeding customer expectations.
  • Account Management: Manage assigned accounts, building relationships with customers and identifying opportunities to increase sales and revenue.
  • Customer Visits and Dedicated Calls: Conduct regular customer visits and dedicated calls to ensure customer satisfaction and identify areas for improvement.
  • Relationship Building: Develop and maintain strong relationships with customers, working through internal systems and processes to meet their needs and requirements.
  • Customer Profiles: Develop and maintain customer profiles to document knowledge of customer expectations and delivery commitments.
  • Order Management: Process item setup, substitutions, returns, and credits, as well as assist customers with billing, shipping, and product inquiries.
  • Schedule Management: Work with the plant scheduler to provide customers with a schedule that is agreeable and workable for the plant, ensuring timely receipt of client materials and approvals.
  • Communication: Develop excellent communication abilities to effectively communicate with customers, sales representatives, and internal stakeholders.
  • Problem-Solving: Demonstrate the ability to maintain composure during complicated exchanges and adapt to supply challenges by making changes that bind the company via order acceptance and schedule change impact.
  • Customer Onboarding: Participate in the customer onboarding process, highlighting critical components, customer concerns, and expectations.
  • Product Knowledge: Develop and maintain in-depth working knowledge of product uses and functions.
  • Customer Adoption: Drive customer adoption of our portal and provide proactive and consultative customer service that aligns with our strategy.
  • Special Projects: Assist with special projects, including allocations, pricing increases, and reporting.
Qualifications:
  • Education: High school diploma or GED equivalent.
  • Experience: Minimum of 2 years' customer service experience, preferably in a manufacturing environment.
  • Skills: SAP experience preferred, working knowledge of Windows, Excel, Dynamics, Outlook, and other MS Office applications.
  • Adaptability: Ability to adapt and succeed in a changing environment.


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