Customer Success Advocate
1 week ago
National Pool Partners (NPP) is a collective of organizations dedicated to enhancing the pool service sector and ensuring that pool ownership is a pleasurable experience. We are eager to grow our team with individuals who exhibit the following traits:
- Optimistic attitude
- Customer-focused with a dedication to serving others and achieving outcomes
- Proactive mindset
As part of our team, you will benefit from:
- Being part of a vibrant organization with a people-oriented ethos
- Accessible Medical benefits - Complimentary Dental benefits
- 401k or Roth IRA with Company contribution
Aquaman North is seeking a Customer Success Advocate to join our team. We pride ourselves on a strong organizational culture where we appreciate each other and the contributions we make.
While knowledge of the pool industry is advantageous, it is not mandatory. Experience in billing is also preferred.
Employment Type: Full-time
Salary: $20 to $22 per hour
Work Schedule: Tuesday to Saturday, from 8 AM to 5 PM.
Work Environment: In-person
Required Skills/Experience:
- Minimum of 2 years of Administrative experience in a related field
- Strong written and verbal communication abilities
- Proficiency with Windows 10
- Prior experience in an office setting
- Experience in customer service via phone
Key Responsibilities:
- Prioritize answering and directing customer inquiries
- Follow up on projects to guarantee customer satisfaction
- Document any customer issues or concerns
- Perform other general clerical tasks as required
- Coordinate and communicate with suppliers, customers, and team members
This role is fast-paced, and we seek a team member who can handle multiple tasks, is adept at problem-solving, and is comfortable with conflict resolution. Consistent attendance and punctuality are essential.
Aquaman North, as a division of National Pool Partners, is an equal opportunity employer committed to diversity in the workforce. All candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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