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Customer Success Advocate
2 months ago
Stormwind Studios is a pioneering IT education organization, consistently embracing new challenges and achieving remarkable outcomes. Join a team of highly motivated professionals who are not only dedicated but also bring a sense of humor and enjoyment to the workplace. We believe in the importance of working diligently while also having fun with colleagues you genuinely enjoy.
As a top-tier provider of cloud-based online training, we enhance the capabilities of teams in esteemed companies like Land Rover, McDonald's, PetSmart, and the US Navy. We are in search of a Customer Service Expert, specifically a Client Support Advocate.
Key Responsibilities:
Engage with existing students and clients to assist them with their needs, promote usage, conduct account evaluations, and ensure that all team members are registered.
Compile and assess data for internal presentations.
Maintain proactive communication with clients through phone and email to build relationships, encourage upselling, and facilitate sales renewals.
Essential Qualifications:
- Ability to engage with anyone in a courteous and professional manner.
- Distinguish between being busy and being productive.
- Strong writing skills with excellent spelling and grammar.
- Ability to actively listen and comprehend client needs.
- A positive attitude and a commitment to delivering exceptional client experiences.
- Continuously evaluate and suggest improvements for team efficiency, revenue generation, and overall excellence.
- Capacity to think critically, make ethical decisions, and take professional actions independently or collaboratively.
- Exhibit humility and adaptability to change while meeting realistic yet challenging deadlines.
Technical Proficiencies:
- At least an Associate's degree or equivalent professional experience.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Familiarity with Salesforce is a plus.
What We Offer:
- A hybrid work schedule with a fantastic team.
- Comprehensive training and ongoing career development opportunities.
- Affordable Medical, Dental, and Vision plans through national networks.
- 15 days of paid time off annually, 7 Federal Holidays, plus 3 additional floating days, increasing with tenure.
- One-year complimentary Apple Fitness+ membership, Employee Assistance Program, and additional benefits for those enrolled in medical coverage.
- Health Savings (HSA) and Flexible Spending (FSA) Accounts.
- Generous Life Insurance Policy at no cost to you.
- 401(k) retirement savings plan.
