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Account Success Lead

2 months ago

Scottsdale, Arizona, United States Audience Republic Full time
Job Overview

Salary: Competitive

Audience Republic is a comprehensive CRM and marketing solution tailored for events and venues. Our clientele includes some of the most recognized names globally, featuring events with renowned artists.

As a rapidly expanding technology startup in the B2B SaaS sector, we have successfully secured significant funding.

Key Responsibilities:

  • Identify opportunities for upselling and cross-selling while achieving renewal and expansion goals across North America and Europe.
  • Oversee a portfolio of clients from onboarding through to engagement, success reviews, and renewals.
  • Segment customer engagement based on varying levels of interaction: high touch, low touch, and strategic.
  • Proactively recognize clients at risk of churn and implement strategies to retain them.
  • Support clients in launching marketing initiatives, ensuring adherence to best practices.
  • Ensure clients derive value from our platform, understanding their challenges and the key performance indicators they aim to achieve.

Ideal Candidate:

  • Minimum of 2 years of experience in Customer Success within a SaaS environment.
  • Experience in a startup setting is preferred.
  • Self-motivated with a solution-oriented mindset; each CSM manages their portfolio as if it were their own business.
  • Familiarity with the music or events sector is advantageous but not essential.
  • Located in East Coast Canada.

Why Join Us?

  • Be part of a significant growth journey.
  • Collaborate with passionate individuals who are dedicated to their work and the company’s mission.
  • Your contributions will have a substantial impact on the organization’s success.
  • Opportunity to share product ideas across teams.
  • Accelerate your career development in a supportive environment.
  • Enjoy a high degree of autonomy, balanced with accountability and transparency.

Our Work Culture:

  • Customer-Centric: Deeply understand and address customer challenges, ensuring an exceptional experience.
  • Continuous Improvement: Strive to enhance your skills and capabilities consistently.
  • Collective Impact: Think like an owner, focusing on shared goals.
  • Resilient and Open: Demonstrate tenacity and a strong work ethic while being receptive to feedback.