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Customer Service Liaison

2 months ago

Scottsdale, Arizona, United States D.R. Horton Full time

About D.R. Horton

D.R. Horton, Inc. is a leading homebuilder in the United States, founded in 1978 and publicly traded on the New York Stock Exchange. As a company, we are committed to building high-quality homes designed for the entry-level market.

Our Business

We operate in the residential construction industry, focusing on building and selling homes to meet the needs of our customers. Our business model is centered around providing excellent customer service and support throughout the homebuying process.

Key Responsibilities

As a Customer Service Coordinator, you will play a critical role in ensuring that our customers receive exceptional service and support. Your key responsibilities will include:

  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Providing accurate and helpful information to customers about our products and services
  • Collaborating with internal teams to resolve customer complaints and concerns
  • Developing and implementing processes to improve customer satisfaction and loyalty

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Knowledge of the residential construction industry and customer service principles