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Customer Support Advocate

2 months ago


Scottsdale, Arizona, United States General Mills Full time

Customer Support Advocate - General Mills

Overview

General Mills is on the lookout for a dedicated Advocate to join our Pet Parent Care team. This role is essential in addressing and resolving inquiries related to our pet products and loyalty programs. You will engage with both consumers and clients, ensuring that every interaction fosters goodwill and loyalty towards our offerings.

Our team is passionate about delivering exceptional experiences for pet parents at every stage of their journey. We seek individuals who are innovative problem solvers, capable of providing outstanding guidance to our customers. If you have a love for pets and a commitment to customer satisfaction, we invite you to consider this opportunity.

Key Responsibilities

  • Engage with customers to create positive experiences that enhance loyalty to our products.
  • Respond promptly and accurately to customer inquiries, ensuring their needs are met efficiently.
  • Utilize our internal systems to manage requests and gather necessary information for resolution.
  • Maintain a thorough understanding of our product range and loyalty programs through continuous learning.
  • Identify and report any trends or significant issues to the appropriate team members.
  • Handle a high volume of communications via phone and email, demonstrating excellent time management skills.

Qualifications

To be successful in this role, candidates should possess:

  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office applications.
  • The ability to work independently and collaboratively in a dynamic environment.
  • Experience in customer service or consumer relations is preferred.
  • A proactive approach to problem-solving and conflict resolution.

Join us in making a difference in the lives of pet parents by providing them with the support and information they need to enjoy their journey with their pets.