Customer Experience Representative
4 days ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth through personalized experiences.
Key Responsibilities:
- Guide customers through the sales process, creating memorable and personalized experiences that drive loyalty and repeat business.
- Manage a high volume of incoming sales leads to attain individual and team sales goals and revenue targets.
- Proactively respond to customer inquiries and provide sales assistance through various channels, ensuring a luxury customer experience reflective of our high-quality products.
- Review customer feedback and online reviews to continuously improve the customer experience and sales performance.
- Utilize sales strategies and problem-solving techniques to assist customers through multiple purchasing decisions, such as ring settings and diamond options.
- Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
- Use our ERP system to manage tasks and communicate cross-functionally.
- Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Requirements:
- A passion for delivering exceptional customer experiences.
- A drive to exceed sales goals and targets.
- Attention to detail and a keen eye for process improvement.
- Excellent communication and collaboration skills.
- Bonus points for experience with ERP or CRM systems, a bachelors degree, or a passion for socially and environmentally responsible organizations and products.
What We Offer:
- A comprehensive training program and opportunities for career growth.
- Competitive compensation and a robust benefits package, including equity compensation, a signing bonus, insurance, 401k match, generous PTO policy, uncapped sales incentives, and more.
About Us:
Brilliant Earth is a global leader in ethically sourced fine jewelry, committed to creating a more sustainable, transparent, and compassionate industry. We value diversity and inclusion, and our team is passionate about making a positive impact. If you're a motivated and customer-focused individual who shares our values, we encourage you to apply.
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