Front Desk Representative

8 hours ago


Gatlinburg, Tennessee, United States Westgate Resorts Full time
{"title": "Front Desk Agent", "description": "Deliver Exceptional Guest Experiences

As a Front Desk Agent at Westgate Resorts, you will be the first point of contact for our guests, setting the tone for their entire stay. Your warm and welcoming demeanor will make our guests feel at home, ensuring a positive and memorable experience.

Key Responsibilities:
  • Register guests efficiently and accurately, ensuring a smooth check-in process
  • Manage telephone communications, transmitting and receiving messages professionally
  • Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance
  • Maintain up-to-date records of room availability and guest accounts for efficient management
  • Handle billing procedures, including computing bills, collecting payments, and providing change
  • Take reservations and confirm bookings promptly and accurately
  • Record and post charges to guest ledgers, including room rates and additional services
  • Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests
  • Conduct nightly bucket checks to ensure guest satisfaction and comfort
Requirements:
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Valid Drivers License
  • Ability to lift up to 15lbs and stand for long periods of time
  • Excellent customer service skills
Why Westgate?
  • Comprehensive health benefits - medical, dental and vision
  • Paid Time Off (PTO) - vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law.

", "lang_code": "en-US"}
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