Front Desk Representative
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Westgate Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience for all who visit our resort.
Key Responsibilities
- Guest Check-In/Check-Out: Efficiently register guests, ensuring accurate information and assigning suitable rooms.
- Room Key Management: Issue room keys and provide necessary instructions to the guest.
- Telephone Communications: Manage telephone communications by transmitting and receiving messages professionally.
- Guest Assistance: Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance.
- Record Keeping: Maintain up-to-date records of room availability and guest accounts for efficient management.
- Billing Procedures: Handle billing procedures, including computing bills, collecting payments, and providing change.
- Reservations: Take reservations and confirm bookings promptly and accurately.
- Guest Satisfaction: Conduct nightly bucket checks to ensure guest satisfaction and comfort.
Requirements
- Customer Service Skills: Must have excellent customer service skills.
- Physical Demands: Must be able to lift up to 15lbs and stand for long periods of time.
- Education: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Valid Driver's License: Required to have a valid driver's license.
- Background Check: Required to pass a background check, drug test, and prove eligibility to work in the United States.
Why Westgate Resorts?
- Comprehensive Benefits: Comprehensive health benefits - medical, dental, and vision.
- Paid Time Off: Paid Time Off (PTO) - vacation, sick, and personal.
- 401K: 401K with generous company match.
- Daily Pay: Get access to your pay as you need it with our Daily Pay benefit.
- Family Benefits: Family benefits including pregnancy, and parental leave and adoption assistance.
- Wellness Programs: Wellness Programs.
- Flexible Spending Accounts: Flexible Spending Accounts.
- Tuition Assistance: Tuition Assistance.
- Military Leave: Military Leave.
- Employee Assistance Program: Employee Assistance Program (EAP).
- Life Insurance: Life, Disability, Accident, Critical Illness & Hospital Insurance.
- Pet Insurance: Pet Insurance.
- Exclusive Discounts: Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.).
- Advancement Opportunities: Advancement & development opportunities.
- Community Involvement: Community Involvement Programs.
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