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Resort Services Operator

3 months ago

Gatlinburg, United States Westgate Resorts Full time
Job DescriptionJob DescriptionCompany Description

About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Job Description

Are you a smooth operator? Are you ready to let the world hear you smile? You know what it takes to answer and solve guests’ calls. Whether it’s confirming the reservation, sending for towels, or assisting a guest. With us, being on the phone can be fun Apply today and let Westgate Resorts connect you with your next opportunity 

As a Resort Services Operator, you will: 

  • Provide friendly, positive, and hospitable service to our in-house guests 
  • Answer calls using the phone routing system  
  • Route calls and takes messages to the appropriate departments 
  • Complete daily reports and records as required
  • Answer, screen, and route outside calls
  • Supply information to callers and record messages
  • Call back each guest who called to assure completion of the request
  • Maintain required record/logbook relating to the housekeeping functions, outside contracted services, or others as required
  • Prepare and assign daily assignments for both contract cleaners and housekeeping staff including partial and full service
  • Coordinate with front desk via “Owner Forecast Grid” to ensure all owner villas are a priority and that there are adequate villas in the system for the night arrival
  • Input and manage timeshare status for front desk
  • Liaison with front desk daily for partial and full services and VIP lists

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

 

Qualifications

Requirements:

  • Must be able to lift up to 15lbs
  • High School Diploma or GED
  •  1+ years of customer service experience in call center environment or similar preferred but not required.
  • Must have excellent communication skills and be able to read, write and speak English fluently
  • Must be able to work weekends and holidays
  • Required to pass a background check, drug test, and prove eligibility to work in the United States


Additional Information

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.