Guest Arrival Specialist
1 week ago
We are seeking a highly organized and detail-oriented Front Desk/Guest Arrival Coordinator to join our team at Towne Family of Companies. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless arrival experience for our guests.
Responsibilities- Reservations and Guest Services
- Process guest and owner reservations, ensuring accurate entry of information in our system while adhering to our company's sales model.
- Assist guests with existing reservations, responding to and following up on inquiries in a timely and professional manner.
- Communicate with guests via email and phone, providing clear and concise information about their stay.
- Answer phone calls in a professional and courteous manner, providing exceptional customer service.
- Guest Care
- Respond to maintenance calls from guests, addressing any issues or concerns in a prompt and professional manner.
- Handle guest and owner issues related to the cabins and their stay, providing solutions and alternatives when necessary.
- Physical Demands
- Express ideas and communicate effectively with guests and colleagues via email and verbally.
- Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Work in a fast-paced environment, subject to internal and external environmental conditions.
- High school diploma or equivalent required.
- Previous experience in a front desk or guest services role preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and provide exceptional customer service.
- Physical stamina to perform the duties of the job, including standing, walking, and lifting up to 50 pounds.
Towne Family of Companies is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.
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