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Guest Services Representative

2 months ago

Gatlinburg, Tennessee, United States Westgate Resorts Full time
Company Overview

Starting Compensation: $16 per hour - Access your earnings when needed through our Daily Pay program.

Experience a rewarding workplace at River Terrace Resort, located in the lively downtown area of Gatlinburg, Tennessee, offering stunning views of the Little Pigeon Forge River and close to the entrance of Great Smoky Mountains National Park. As a member of the River Terrace Resort team, you will interact with visitors exploring the breathtaking Great Smoky Mountains and the numerous family-friendly attractions nearby.

Position Summary

Step into the role of Front Desk Agent, acting as a friendly hospitality ambassador to ensure guests' experiences at our resort are positive from start to finish. Your dedication to outstanding customer service and keen attention to detail are crucial to our establishment's success. The responsibilities you will undertake require a strong commitment to delivering exceptional service:

Key Responsibilities
  • Greet guests warmly upon arrival to facilitate smooth check-ins
  • Accurately manage guest registrations, ensuring correct information and room assignments
  • Distribute room keys and provide essential guidance to guests
  • Professionally handle telephone communications by relaying messages
  • Assist with inquiries regarding hotel amenities, local attractions, and travel advice
  • Maintain up-to-date records of room availability and guest accounts for efficient operations
  • Oversee billing processes, including calculating bills, processing payments, and providing change
  • Quickly and accurately handle reservations and confirm bookings
  • Document and post charges to guest accounts, including room rates and additional services
  • Help arrange dining, transportation, entertainment, and tour reservations upon guest requests
  • Conduct nightly inspections to ensure guest satisfaction and comfort
  • Exhibit attentive listening skills and provide effective solutions to guest concerns
To thrive in this role, you must embody our core values of integrity, enthusiasm, and a strong work ethic, which are vital to our achievements. We seek individuals who align with our principles.

Requirements
  • Ability to lift up to 15 lbs and stand for extended periods
  • Proven experience in customer service
  • High school diploma or GED certificate; or equivalent work experience
  • Valid Driver's License
  • Successful completion of background screening, drug assessment, and eligibility verification for employment in the U.S.
Extra Details

Why Choose Westgate?
  • Comprehensive health coverage - medical, dental, and vision
  • Paid Time Off (vacation, sick leave, and personal days)
  • Paid Holidays
  • 401K plan with favorable company contributions
  • Utilize the Daily Pay feature for on-demand access to your earnings
  • Family benefits including pregnancy, parental leave, and adoption support
  • Wellness initiatives
  • Flexible Spending Accounts
  • Tuition Aid
  • Military Leave
  • Employee Assistance Program (EAP)
  • Insurance coverage for life, disability, accidents, critical illnesses, and hospitalization
  • Pet Insurance
  • Exclusive discounts for Team Members on various services
  • Opportunities for growth and development
  • Engagement in Community Programs
Westgate Resorts practices Equal Opportunity Employment, providing fair consideration for all applicants irrespective of race, color, religion, gender, national origin, veteran status, disability status, or other protected classifications per the law. If you require accommodations due to a disability for your application or during the recruitment process, please reach out to us.

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