Client Support Specialist

1 month ago


Springfield, Illinois, United States Teleperformance Full time

Position Overview

About Teleperformance

Teleperformance is a worldwide leader in digital business solutions, committed to assisting premier brands in optimizing their operations in an efficient and sustainable manner.

With a robust workforce exceeding 500,000 professionals fluent in over 300 languages, we significantly contribute to the well-being of communities, clients, and the environment.

Advantages of Being Part of Teleperformance:

  • Comprehensive Training Programs
  • Attractive Salary Packages
  • Extensive Benefits (Medical, Dental, Vision, 401k, and more)
  • Paid Leave
  • Employee wellness initiatives and engagement activities

Your Role at Teleperformance

By integrating advanced technology with personal engagement and specialized knowledge, we aim to simplify, accelerate, and secure individuals' lives. Your contribution as a Customer Service Representative will be essential in fulfilling this mission.

In this role, you will manage customer inquiries, addressing a variety of questions, concerns, and issues by providing creative solutions. Your daily responsibilities will include:

  • Effectively responding to customer inquiries
  • Delivering exceptional customer service through attentive listening
  • Handling sensitive customer data with discretion
  • Proactively resolving issues during the initial contact
  • Communicating clearly and effectively with customers
  • Calmly de-escalating conflicts
  • Escalating issues when appropriate
  • Tracking call-related metrics for analysis
  • Providing insights on call-related matters
  • Upselling products/services when necessary

Candidate Qualifications

We are looking for motivated individuals who are committed to excellence in their work.

  • Ability to thrive in a remote team environment
  • Preferred 6 months of experience in customer service
  • Minimum age requirement of 18 years
  • Typing proficiency of at least 25 words per minute
  • High School diploma or GED equivalent
  • Competence in using desktop computers
  • Strong verbal and written communication skills
  • Effective problem-solving capabilities
  • Familiarity with Windows operating systems
  • Organizational and prioritization skills

Remote Work Requirements

  • Internet Connection Specifications:
  • Minimum download speed of 12.0 Mbps
  • Minimum upload speed of 3.0 Mbps
  • Internet Service Provider with no packet loss and ping under 50ms
  • Validation of internet speed is required
  • Quiet and organized workspace

Our Commitment to You

We prioritize creating an environment where our team members feel valued, inspired, and supported to perform at their best every day. We believe that satisfied and healthy employees are more productive, innovative, and dedicated. Our commitment extends to fostering a workplace that promotes happiness and a balanced work-life dynamic. We strive to maintain a positive, supportive, and challenging environment. Our focus is on nurturing a culture of inclusivity and diversity, ensuring that everyone feels welcomed and appreciated.

Teleperformance is an Equal Opportunity Employer



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