Client Support Specialist

2 weeks ago


Springfield, Illinois, United States Corporation Service Company Full time
Position Overview

As a Customer Service Representative, you will play a crucial role in enhancing client satisfaction and operational efficiency.

Location: Springfield, IL

Schedule: Monday - Friday, 8:30 AM - 5:30 PM

In this position, you will leverage your experience from retail, hospitality, or food service to excel in a professional business-to-business setting. Your expertise will contribute significantly to our mission at Corporation Service Company (CSC), where we prioritize a work-life balance, free from night, weekend, or holiday shifts.

CSC offers a comprehensive benefits package, including paid time off, medical and dental coverage, and a 401(k) plan, among others.

Key Responsibilities:
  • Handle inbound and outbound communications with business clients
  • Deliver exceptional service to both internal and external stakeholders
  • Ensure thorough follow-up on all client interactions
  • Respond to inquiries promptly via phone or electronic means
  • Organize tasks to meet client deadlines and expectations
  • Propose enhancements to existing processes as needed
  • Perform data entry, electronic filing, and document retrieval
  • Efficiently navigate multiple databases
  • Conduct research and analysis of legal documents
  • Manage client portfolios effectively
  • Enhance and sustain existing client relationships through outstanding service and proactive offerings

Qualifications:
  • Experience in a call center, customer service, or administrative role
  • Self-motivated individual who thrives in a dynamic, team-oriented environment
  • Strong attention to detail and accuracy
  • Excellent prioritization and time-management abilities
  • Adaptability and capacity to multitask
  • Effective problem-solving skills
  • Proficient in computer applications, particularly MS Office, Word, and Excel
  • Strong verbal and written communication skills
  • Familiarity with Salesforce is advantageous

About Corporation Service Company

CSC is a leading global provider of business, legal, and financial services headquartered in Wilmington, Delaware. With a presence in over 140 jurisdictions worldwide and a workforce exceeding 8,000, we are dedicated to delivering knowledge-based solutions to our clients.

Our commitment to diversity and inclusion fosters a sense of belonging and growth for all employees. We offer global career opportunities and an attractive benefits package, including performance-based bonuses and commission plans.

CSC is dedicated to supporting colleagues with disabilities, ensuring they have the necessary resources to excel in their roles. We encourage candidates to communicate their specific needs to our talent acquisition team.

At CSC, we value curiosity and innovation, continuously seeking ways to enhance our services and anticipate client needs. Our proactive approach has enabled us to support businesses effectively for over 120 years.

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