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Client Support Specialist

2 months ago

Springfield, Illinois, United States Assurant Full time

The Client Support Associate plays a vital role in ensuring client satisfaction by providing prompt, efficient, and courteous service. Key responsibilities include:

• Providing detailed information about services, products, and materials offered

• Assisting customers with technical issues and offering troubleshooting guidance

• Analyzing customer information and needs, and reporting on key findings

• Issuing billing details and managing customer accounts

• Responding to client queries and keeping customers informed about issue resolution

• Collaborating with other departments to resolve client issues

• Monitoring and reporting on workflow timelines, and escalating high-priority items to management

• Contributing to revenue growth through client retention and exceptional customer support

• Assisting with project integration plans, including needs assessment, recommendations, and coordination with vendors

• Communicating project status and providing answers to client requests and questions

• Updating clients on current issues and raising high-priority items to management for prompt resolution

• Working closely with the Support team to investigate and resolve issues

• Performing other duties as assigned

**Key Qualifications:**

• High school diploma or equivalent

• Minimum 3 years of customer service experience in a call center environment

• Intermediate Microsoft Office skills

• Experience using a CRM system

• Strong problem-solving skills, with the ability to take a broad perspective and influence others

• Excellent verbal and written communication skills

• Strong organizational skills and ability to multitask

• Strong project and program management skills

• Strategic thinking and ability to maintain calm under pressure

• Initiative and resourcefulness