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Client Support Specialist
2 months ago
General Information
Reference Number: 17470
Remote Work: No
About Ally Financial
At Ally Financial, we believe that our success is rooted in the well-being of our employees. We prioritize the health, safety, and personal growth of our team members, fostering an environment that values work-life balance, diversity, and inclusion. Our commitment to professional development is reflected in our generous benefits and various employee resource groups, designed to empower you to reach your full potential.
Position Overview
The Customer Service Specialist plays a vital role in enhancing the profitability of the Ally Insurance Team. This position involves providing assistance with policy inquiries and claims support related to GAP and vehicle service contracts, as well as other insurance offerings such as Tire and Wheel programs, to dealers, repair facilities, retail customers, and financial institutions.
Key Responsibilities
- Engage effectively with callers to gather essential information for resolving inquiries related to GAP and vehicle service contracts.
- Assist customers with their policy and claims questions, ensuring timely and satisfactory resolutions.
- Document all customer interactions and decisions made during the process.
- Strive for total customer satisfaction by going above and beyond in service delivery.
- Communicate relevant information clearly and keep all necessary parties informed.
- Adhere to internal, state, and UDAAP guidelines while maintaining a focus on quality.
- This is an entry-level position that allows for remote work.
Qualifications
- Fluency in Spanish is required.
- Knowledge of automotive mechanics is preferred.
- An Associate's or Bachelor's degree in business or a related field is advantageous.
- Strong communication skills, both verbal and written, with the ability to effectively interact with customers via phone, email, or chat.
- Reliable and punctual, with the ability to follow procedures, multitask, and make quick decisions.
- Typing speed of 40 WPM or higher is required.
- Intermediate proficiency in Microsoft Office applications is typically expected.
Employee Benefits
Ally offers a competitive compensation package that includes base pay and performance-based incentives. Our total rewards program is designed to support your personal and professional life, including:
- Time Off: Generous holiday and flexible paid time off, including options for volunteering and civic engagement.
- Retirement Planning: An industry-leading 401K plan with matching contributions, along with educational assistance programs and tuition reimbursement.
- Health and Wellness: Flexible health insurance options, including dental and vision coverage, as well as a comprehensive well-being program.
- Family Support: Resources for adoption, surrogacy, and fertility, alongside parental leave and childcare support.
- Work-Life Balance: Additional benefits such as an Employee Assistance Program and various employee discount programs.
About Ally Financial
Ally Financial is a leading digital financial services company dedicated to providing exceptional customer service and innovative financial solutions. We are committed to integrity and trustworthiness in serving our consumer, commercial, and corporate clients.
Ally is an equal opportunity employer, promoting diversity and inclusion in the workplace. All qualified applicants will be considered for employment without regard to any protected status.
