Member Solutions Representative
3 weeks ago
VyStar Credit Union is seeking a highly skilled Member Solutions Representative to join our team. As a key member of our collections team, you will be responsible for contacting members to effectively reduce VyStar's exposure to financial losses caused by delinquent accounts.
This is a challenging and rewarding role that requires strong communication and problem-solving skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.
Key Responsibilities- Review delinquency reports and collection system information to determine appropriate collection activity.
- Contact members to discuss delinquency and obtain information to effect collection on accounts.
- Follow up regularly if debt is not paid current.
- Use skip tracing tools to locate difficult-to-reach members.
- Recommend extensions and/or payment arrangements on delinquent accounts.
- Review and recommend charge-off accounts to supervisors.
- A minimum of one year of prior office/clerical experience and one year of prior collection, call center, and/or customer service experience.
- Familiarity with state and federal laws governing collection procedures is preferred.
- Ability to interpret auditory sources of information and interact with a computer keyboard.
- Ability to organize and interpret data from reports and computer displays.
VyStar Credit Union offers a competitive pay package, an excellent benefit program, and opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates.
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Member Solutions Representative
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Jacksonville, Florida, United States VyStar Credit Union Full timeJob Title: Member Solutions RepresentativeWe are seeking a highly skilled and motivated Member Solutions Representative to join our team at VyStar Credit Union. As a key member of our collections team, you will be responsible for effectively reducing VyStar's exposure to financial losses caused by delinquent accounts.Key Responsibilities:Review delinquency...
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Jacksonville, Florida, United States VyStar Credit Union Full timeJob Title: Member Solutions RepresentativeVyStar Credit Union is seeking a highly skilled Member Solutions Representative to join our team. As a key member of our collections team, you will be responsible for effectively reducing VyStar's exposure to financial losses caused by delinquent accounts.Key Responsibilities:Review delinquency reports and collection...
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