Member Solutions Representative I

4 weeks ago


Jacksonville, Florida, United States VyStar Credit Union Full time

Job Summary

VyStar Credit Union is seeking a highly skilled Member Solutions Representative I to join our team. As a key member of our collections team, you will be responsible for reducing VyStar's exposure to financial losses caused by delinquent accounts.

Key Responsibilities

  • Review delinquency reports and collection system information to determine appropriate collection activity.
  • Contact members to discuss delinquency and obtain information to effect collection on accounts.
  • Follow up regularly if debt is not paid current.
  • Skip trace difficult-to-locate members using various tools and resources.
  • Recommend extensions and/or payment arrangements on delinquent accounts.
  • Review and recommend charge-off accounts to supervisors.

Requirements

  • A minimum of one year of prior office/clerical experience and one year of prior collection, call center, and/or customer service experience.
  • Familiarity with state and federal laws governing collection procedures is preferred.

What We Offer

  • A competitive pay package.
  • An excellent benefit package, including a 401(k) Plan.
  • An extensive paid technical and on-the-job training program.
  • Tuition reimbursement available to all full and part-time employees.

About VyStar Credit Union

VyStar Credit Union is a not-for-profit financial cooperative dedicated to serving the financial needs of our members. We offer a range of financial products and services, including checking and savings accounts, loans, and credit cards.



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