Member Solutions Representative I
4 weeks ago
Job Summary
VyStar Credit Union is seeking a highly skilled Member Solutions Representative I to join our team. As a key member of our collections team, you will be responsible for reducing VyStar's exposure to financial losses caused by delinquent accounts.
Key Responsibilities
- Review delinquency reports and collection system information to determine appropriate collection activity.
- Contact members to discuss delinquency and obtain information to effect collection on accounts.
- Follow up regularly if debt is not paid current.
- Skip trace difficult-to-locate members using various tools and resources.
- Recommend extensions and/or payment arrangements on delinquent accounts.
- Review and recommend charge-off accounts to supervisors.
Requirements
- A minimum of one year of prior office/clerical experience and one year of prior collection, call center, and/or customer service experience.
- Familiarity with state and federal laws governing collection procedures is preferred.
What We Offer
- A competitive pay package.
- An excellent benefit package, including a 401(k) Plan.
- An extensive paid technical and on-the-job training program.
- Tuition reimbursement available to all full and part-time employees.
About VyStar Credit Union
VyStar Credit Union is a not-for-profit financial cooperative dedicated to serving the financial needs of our members. We offer a range of financial products and services, including checking and savings accounts, loans, and credit cards.
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