Member Service Representative

14 hours ago


Jacksonville, Florida, United States First Florida Credit Union Full time
Job Summary:

Are you passionate about delivering exceptional member experiences? Do you thrive in a dynamic and growing credit union environment? We're seeking a highly motivated Member Service Representative to join our team at First Florida Credit Union.

About the Role:

This is a fantastic opportunity to work in a fast-paced and customer-focused environment, where you'll have the chance to make a real impact on our members' lives. As a Member Service Representative, you'll be responsible for providing top-notch service to both internal and external members, assisting with loan applications, account setup, and financial transactions, and identifying opportunities to cross-sell Credit Union services.

Key Responsibilities:

  • Process member loan applications and prepare them for review by a Loan Officer.
  • Assist members with establishing new accounts and changes to existing accounts, including deposits, withdrawals, loan payments, transfers, and cash advances.
  • Identify member needs and cross-sell Credit Union services to members.
  • Resolve member issues and concerns in a professional and courteous manner.
  • Perform quality control of account and loan documents.
  • Represent the branch in its relationships with members, sponsor organizations, suppliers, and other financial institutions.

Requirements:

We're looking for a highly motivated and detail-oriented individual with excellent communication and interpersonal skills. A minimum of one to three years of similar or related experience is required, along with the ability to operate a ten-key calculator and computer keyboard with high attention to detail. A friendly and professional demeanor is a must.

What We Offer:

As a valued member of our team, you'll enjoy a competitive benefits package, including financial security for you and your family. You'll also have the opportunity to work in a dynamic and growing credit union environment, where you'll be empowered to make a real impact on our members' lives.

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