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Member Services Representative

4 weeks ago


Jacksonville, Florida, United States Taymax Group Full time

We are seeking a Member Services Representative to provide exceptional customer service to Planet Fitness members, prospective members, and guests. This role is responsible for creating a positive member experience by greeting members, answering phones, checking members into the system, and facilitating updates to member accounts.

Key Responsibilities:

  • Provide exceptional customer service to members, prospective members, and guests.
  • Handle front desk activities, including answering phones, checking members into the system, and taking prospective members on tours.
  • Sign up new members, calculating rates and monthly payment amounts.
  • Assist the Club Manager in counting out the drawer as needed.
  • Maintain the neatness and cleanliness of the club.

Requirements:

  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability are a must.
  • Ability to work independently as well as part of a team.
  • A positive, upbeat attitude and a passion for fitness and health.

Physical Demands:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.

Note to Applicants: Taymax Group is an equal opportunity employer and welcomes talent from all backgrounds and perspectives. We strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone.