Member Solutions Representative

4 hours ago


Jacksonville, Florida, United States VyStar Credit Union Full time
Job Title: Member Solutions Representative

We are seeking a highly skilled and motivated Member Solutions Representative to join our team at VyStar Credit Union. As a key member of our collections team, you will be responsible for effectively reducing VyStar's exposure to financial losses caused by delinquent accounts.

Key Responsibilities:
  • Review delinquency reports and collection system information to determine appropriate collection activity.
  • Contact members to discuss delinquency and obtain information to effect collection on accounts.
  • Follow up regularly if debt is not paid current.
  • Skip trace difficult-to-locate members using various tools and resources.
  • Recommend extensions and/or payment arrangements on delinquent accounts.
  • Review and recommend charge-off accounts to supervisors.
Requirements:
  • A minimum of one year of prior office/clerical experience and one year of prior collection, call center, or customer service experience.
  • Familiarity with state and federal laws governing collection procedures is preferred.
  • Ability to interpret auditory sources of information and interact with a computer keyboard.
What We Offer:
  • Competitive pay and an excellent benefit package.
  • Extensive paid technical and on-the-job training program.
  • Tuition reimbursement available to all full and part-time employees.

We encourage you to become a part of our family of employees and contribute to our mission of providing exceptional financial services to our members.



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