Veterinary Client Service Representative

3 days ago


Portland, Maine, United States Portland Veterinary Emergency and Specialty Care Full time
Job Title: Client Service Representative - Veterinary

Portland Veterinary Emergency and Specialty Care is seeking a highly skilled and compassionate Client Service Representative to join our team. As a key member of our client-facing team, you will be responsible for providing exceptional service to our clients and patients, ensuring their individual needs are met with kindness, compassion, and personalized attention.

Key Responsibilities:
  • Provide a welcoming environment for clients and patients by delivering exceptional client service
  • Answer/respond to incoming communications such as phone calls and emails
  • Appointment scheduling and management
  • Communicate needs of clients and patients to medical team
  • Medical record organization and collection
  • Receive and process payments
  • Routine office duties such as scanning, faxing, etc.
Requirements:
  • Customer service experience is necessary, veterinary experience preferred but not necessary
  • A positive can-do approach and a true love for people and pets

We offer a rewarding compensation package that includes great pay commensurate with your experience, and an extensive benefit plan offering medical, dental and vision insurance, long-term disability, life insurance, and more, holiday pay, uniform allowance, personal pet discount, EAP program, 401(k) with employer match, paid time off, paid volunteer hours, paid continuing education, as well as professional development and learning opportunities.

We are a team-driven workplace where members are encouraged to contribute their thoughts, ideas and energy to our collective success. We utilize a collaborative and solution-based approach to leadership and decision making that allows our team members to be involved in creating their best and happiest work life. We are full of incredible people doing incredible things on a daily basis. As part of the team, you'll be able to give back to the community through continuing education events and community outreach opportunities like Pet Rock in the Park, an annual outdoor pet-friendly event in Portland featuring live bands and much more.

If you want to be part of a high-performing team that is empowered to help each other reach their goals, and go home at the end of the day feeling like you have made a difference, then we want to talk with you.



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