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Veterinary Client Service Representative

2 months ago


Portland, Maine, United States Portland Veterinary Emergency and Specialty Care Full time
{"title": "Client Service Representative for Veterinary Emergency Care", "content": "Client Service Representative for Veterinary Emergency Care

At Portland Veterinary Emergency and Specialty Care, we are committed to providing exceptional care to our patients and their owners. As a Client Service Representative, you will play a vital role in ensuring that our clients receive the highest level of service and support during emergency situations.

Key responsibilities of this position include:

  • Providing a calm and welcoming environment for clients and patients
  • Answering and responding to incoming communications, such as phone calls and emails
  • Communicating the needs of clients and patients to the emergency medical team
  • Receiving and processing payments
  • Performing routine office duties, such as scanning and faxing

This position requires compassion, kindness, strong communication and organizational skills, with an emphasis on attention to detail. The ideal candidate is collaborative, solution-based, and embraces a growth mindset. Previous veterinary experience is required for this position.

We offer a competitive compensation package, including fair base pay commensurate with experience, and an extensive benefits plan offering medical, dental, and vision insurance, long-term disability, life insurance, and more. We also provide holiday pay, uniform allowance, personal pet discount, EAP program, 401(k) with employer match, paid time off, paid volunteer hours, paid continuing education, and professional development opportunities.

As a member of our team, you will have the opportunity to contribute to our collective success and be part of a collaborative and solution-based approach to leadership and decision-making. We value our team members and strive to create a work environment that is rewarding and fulfilling.

", "requirements": "Customer service experience is necessary, veterinary experience preferred but not necessary. If you love customer service, have a positive can-do approach, and a true love for people and pets, we want to speak with you."}