Guest Services Receptionist

3 weeks ago


Stamford, Connecticut, United States Stamford Health Full time
About the Role

We are seeking a highly skilled and customer-focused Guest Services Receptionist to join our team at Stamford Health. As a key member of our front desk team, you will be responsible for providing exceptional patient and family-centered care, ensuring a positive experience for all who interact with our hospital.

Key Responsibilities
  • Provide warm and welcoming greetings to patients, families, and visitors, setting the tone for a positive experience.
  • Manage the front desk, responding to phone calls, and directing visitors to their destinations.
  • Assist with patient registration, insurance verification, and other administrative tasks as needed.
  • Collaborate with the healthcare team to ensure seamless communication and coordination of patient care.
  • Maintain accurate and up-to-date records, ensuring confidentiality and compliance with HIPAA regulations.
  • Participate in ongoing education and training to enhance skills and knowledge, staying current with hospital policies and procedures.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum of 2 years of experience in a healthcare setting, preferably in a front desk or reception role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare teams.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer

Stamford Health offers a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is dedicated to providing exceptional patient care, and we are committed to creating a positive and supportive work environment.



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