Guest Services Representative
3 weeks ago
We pride ourselves on delivering exceptional hospitality experiences to our guests and employees alike. Our commitment to providing seasonal work opportunities, flexible schedules, and steady employment has made us a leader in the industry. We're seeking friendly and service-oriented individuals who can provide quality experiences for our guests.
Job Summary
This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service. As a Guest Services Associate, you'll be responsible for checking in guests during peak hours, addressing their concerns, and ensuring a seamless experience. If you're a people person who enjoys working in a team environment, we want to hear from you
Shifts range from 7am-3pm, 3pm-11pm, and 11pm-7am, offering flexibility and variety in your work schedule.
Responsibilities:
- Ensure that all guests receive efficient and courteous service, adhering to our high standards.
- Address guest concerns and ensure follow-up is complete to maintain exceptional service levels.
- Assist in maintaining optimal room inventory levels to maximize revenue while meeting guest expectations.
- Supervise bell staff to ensure efficient and friendly guest interactions during arrivals, departures, and other interactions.
- Must be flexible with shifts and able to adapt to changing circumstances.
- Must possess excellent communication skills, both verbal and written.
- Highly organized and able to work effectively in a team environment.
- Basic computational ability and computer skills are required.
Compensation: $12.00 per hour
We offer a dynamic work environment, opportunities for career growth, and a competitive compensation package. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply.
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