Medical Assistant/Receptionist

4 days ago

Stamford, Connecticut, United States Stamford Health Full time
Job Summary

The Medical Assistant/Receptionist will play a vital role in the delivery of care in the ambulatory setting under the direct supervision of a licensed nurse or physician. This position will act as both a Medical Assistant and a Receptionist Scheduler, ensuring seamless patient care and administrative support.

Responsibilities
  • Medical Assistant Responsibilities:
    • Provide patient care in outpatient physician practice under the direction of the practicing physician, physician assistant, or licensed nurse.
    • Assist with other clinical and clerical duties to ensure optimization of patient experience within the practice.
    • Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.
    • Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.
    • Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
    • Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; sterilizing medical instruments; drawing blood; preparing patients for x-rays; taking electrocardiograms; removing sutures; changing dressings.
    • Counsels' patients by transmitting physician's orders.
    • Completes records by recording patient examination, treatment, and test results.
    • Schedule hospital procedures, surgeries, and tests. Precert and obtain test results.
    • Handle phone calls and messages for prescriptions, notes, forms, etc.
    • Complete disability and insurance forms.
    • Maintain clinical flow in all areas of the practice.
    • Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
    • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs in collaboration with the Office Manager.
    • Maintains knowledge in area of medical terminology.
  • Receptionist Scheduler Responsibilities:
    • Greets and directs visitors/patients courteously and professionally.
    • Obtains, verifies and/or updates patient demographic information.
    • Collects co-pay and copy of the patient's insurance identification card.
    • Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.
    • Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.
    • Initiates calls as requested by Physician, Office Manager or other professional staff.
    • Responsible for opening/closing office duties as needed.
    • Photocopying, faxing, and distributing documents as required and in a timely manner.
    • Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.
    • Maintain copy machines, ensuring all supplies are on hand; call for repair when required.
    • Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing, and generating responses as appropriate and in a timely manner.
    • Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.
    Qualifications
    • High School Diploma or equivalent.
    • Certification or Diploma from accredited Medical Assistant school/program OR Bachelor of Science in Chemistry or Biology with National Medical Assistant Certification.
    • National Certification required.
    • Two years job experience preferred.
    • Demonstrate basic computer skills.
    • Effective communication skills, both verbal and written English proficiency required.
    • Demonstrate willingness to work in a team environment.
    • Demonstrate flexibility due to unexpected changes in workload.
    • Demonstrate ability to work independently and as a team player.
    • Strong organizational skills.
    • Superior customer service skills.

We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve.

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